Perry Casino Slot GSR Supervisor ($14.50 hr. plus tips) nMust be able to work every day of the week

This position is responsible for the overall department administration and operations, manages and directs the daily shift activities of the Department in the absences of the manager and/or under the direction of the manager. Ensures that the department and team members follow all rules and regulations under the direction of the Department Manager and that all company expectations are maintained.

The following is a list of the main duties and responsibilities of the Slot Supervisor. However, other duties will be assigned as deemed necessary by reporting department management and will be addressed per department job descriptions and Policies and Procedures.

 CASINO/DEPARTMENT OPERATIONS

Assists in the development and implementation of work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department in the absence of the department manager and or under the direction of the department manager.

Approves time for assigned staff and monitors overtime in the absence of the department manager and or under the direction of the department manager.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Maintains excellent working relationships with other company personnel, vendors, and contractors.

Handles guest complaints in a timely and professional manner, assist guest and team members with questions, and assist guests with personnel-related issues in the absence of the department manager and or under the direction of the department manager.

Be able to perform all tasks and have all required qualifications as described in Entry Level Position job description and all the department job descriptions that are overseen by the lead/supervisor position.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Responsible for accounting and verifying all monetary items, documentation, and required signatures on documents.

Responsible for taking daily Progressive Readings and recording them on the Progressive Meter Reading sheet and turning in completed readings to the appropriate personnel.

Perform other duties as assigned by the department manager.

 REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline, when necessary, in the absence of the department manager and or under the direction of the department manager.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. in the absence of the department manager and or under the direction of the department manager.

 ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart. Lead by example.

Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May be required to discipline Team Members within the area of responsibility, as necessary, and in accordance with the department manager’s delegated authority.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effective communications consequences for not maintaining expected standards under the direction of department manager.

Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.

In conjunction with the Department Manager assist with developing and implementing staffing plans, training policies and procedures designed to enhance departmental operations.

Judgment/Decision Making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoids situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are following applicable laws, rules, regulations, and established controls in the absence of the department manager and or under the direction of the department manager.

Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives under the direction of department manager.

Communications

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to department manager.

QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 21 years of age.

 EDUCATION and/or EXPERIENCE

High School Diploma (or equivalent). Casino experience preferred. Guest Service experience required and or 2-4 years of experience in the field or in a related area. Prior supervisory experience is preferred.

 KNOWLEDGE, SKILLS & ABILITIES:

Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff, communications, decision making, problem solving, complaint resolution and resources allocation.

Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.

Perform intermediate mathematical computations up to and including probability and statistics.

Protect the Company’s value by keeping information confidential.

Perform assigned tasks under supervision. Follow written and verbal instructions.

Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.

Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.

Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.

Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

Must be willing and able to work days, nights, weekends, and holidays.

EMPLOYMENT AUTHORIZATION, WORK CARDS

 Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe Missouria Gaming License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these job positions. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to stand for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate to loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.