Personal Banker

Description

Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our “touch” is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers.

Personal Bankers are responsible for assisting customers with day to day bank transactions and opening accounts; as well as identifying and offering products and services to best fit their needs.

Job duties

• Process routine financial business for customers accurately and in a timely manner
• Provide quality customer service; promptly address customer concerns
• Listen to customers and recommend solutions that best fit their needs; cross-sell and make referrals when appropriate
• Establish and maintain relationships with customers
• Maintain current knowledge of bank products, services, policies, and procedures

Requirements

Skills and Abilities

• Experience providing excellent customer service
• Strong computer knowledge
• Proficient communication – in person, over the phone, and via email
• Ability to multi-task and problem-solve
• Minimum of two years of banking experience (preferred)

Equal Opportunity Employer including Disability/Vets.

Member FDIC. Equal Housing Lender.