Personal Banker

POSITION SUMMARY

The Personal Banker’s primary responsibility is to process transactions accurately and efficiently in accordance with established policies and procedures and behavioral guidelines.

PRIMARY DUTIES AND RESPONSIBILITIES

Including, but not limited to, the following:

Operational Processes

• Using working knowledge of banking and teller systems and based on established policies and procedures, process core banking transactions (deposits, withdrawals, payments, etc.) accurately and efficiently to build customer confidence and trust.
• In order to make good decisions which guard against fraud and loss, adhere to check cashing guidelines and limits (including documentation/identification requirements), review customer account relationship, use logic and common sense, especially in gray areas.
• Follow all security and audit procedures and comply with all regulations including, but not limited to, Anti-Money Laundering and Bank Secrecy Act, USA Patriot Act, Privacy Act, etc.
• Balance daily work in accordance with established policies and procedures and assist in daily branch opening and closing procedures.

Customer Focus and Relationships

• Build customer loyalty and rapport by demonstrating behavioral guidelines as established by the bank (i.e. Tater Principle, Sundown Rule).
• Consistently seek opportunities to provide memorable service experiences for customers.
• Be knowledgeable of bank products and services; identify customer needs and refer to appropriate team members for assistance.

Teamwork

• Willingly share the workload of others on the team, support team decisions and team members.
• Support branch goals and objectives and work with team members to accomplish them.

Other Responsibilities

• Demonstrate Success Profile behaviors.
• Have an executable understanding of all bank products/services and the technology that is associated, where applicable, with such products and services.

REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE

Education and/or Experience

• For entry-level Personal Banker, 1-2 years of experience in a retail, customer service-oriented and sales environment, including cash handling

Skills/Specialized Knowledge

• PC usage, bank technology
• Excellent oral communication skills and active listening skills
• Customer service skills
• Working knowledge of banking system and teller system or ability to learn and understand the systems
• Detail oriented, organized, flexible, has initiative
• Can be poised under pressure, follow direction, exercise patience and maintain a positive outlook
• Working bank products/services knowledge
• Bank systems knowledge: Xperience, Teller, 360 View, Centrix

Other Requirements

• Behavior: Promote and adhere to the Bank's mission, vision, and core values.
• Safety: Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others. Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules.
• Attendance: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Must be regularly available and willing to work at such hours per day or week as the employer determines are necessary or desirable to meet its business needs. Must be available and willing to work hours beyond regularly scheduled hours per day or week if it determined that such is necessary to meet business needs. Must be available and willing to work such weekends and holidays if the employer determines that it is necessary to do so in order to meet its business needs.
• Travel: Must be available and willing to travel to such locations and with such frequency as the employer determines is necessary or desirable to meet its business needs.
• Regulatory Compliance: Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity. Failure to comply with all components of these Acts could result in personal, civil money penalties and/or criminal prosecution.