Personal Banker

Essential Functions

• Meet and greet customers.


• Open new and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following procedures prescribed in the Bank's Customer Identification Program.


• Assist customers with online banking needs including initial set up and troubleshooting.


• Manage deposit account relationship.


• Cross-sell the Bank's services and products.


• Research and verify account information for customer inquiries, quote products and rates.


• Assist customers with check orders, debit cards, safe deposit box services, and wires.


• Process collection items.


• Assist customer with Debit Card Disputes for unauthorized charges.


• Accept loan applications.


• Process approved loans including funding, scanning, and indexing.


• Procures information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification)


• Identifies and prepares documentation for new loans and renewals.


• Prepares payoff quotes and forwards to lenders and/or client.


• Prepare board reports for Senior Officers.

Additional Responsibilities

• Other duties as assigned.

Required Education, Experience, and Skills

• High school diploma or equivalent preferred; College Degree a plus


• One year's banking experience, preferably as CSR or Loan Assistant.


• Understanding of responsibilities under the Bank Secrecy Act; participate in initial and periodic training.


• Interpersonal skills to represent the Bank positively with customers and other employees.


• Professional appearance, dress, and attitude.


• Ability to maintain confidentiality of Bank records and customer transactions.


• Working knowledge of Microsoft Word and Excel.


• Ability to lift 25 lbs.

Equipment Used

• Computer


• Document scanner


• Ten-key calculator

Equal Employment Opportunity