Personal Care at Home - Program Coordinator

Description

General Purpose:

Assists Franchise Ownership and Senior Management in establishing and monitoring compliance with standards to ensure clients, field employees and contract labor’s expectations are met or exceeded.

Essential Functions:

· Responsible for establishing and monitoring compliance with standards to ensure client/patient and field employee expectations are met or exceeded. 

· Responsible for developing, evaluating and supervising a group of qualified client service staff. Responsible for coordinating training/education to enable staff to achieve assigned goals.

· Performs all office functions in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures and standards of Interim HealthCare. 

· Responsible for analyzing and evaluating the business operations to ensure standards are followed.

· Responsible for promoting agency through education of patient/client. 

· Responsible for orders being filled by qualified personnel in a timely manner.

· Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.

· Verifies client insurance.

· Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.

· Assists with marketing, payroll and/or collection functions, as needed.

· Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.

· Promotes agency through education to prospective and existing patients/clients.

· Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. 

· Completes other assignments as requested and assigned.

· May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

· Performs On-Call duties.

Requirements

Minimum Education & Experience Requirements:

· Associate Degree or equivalent years of training or work experience.

· One (1) year experience in healthcare, temporary help, or related industry.

Knowledge, Skills & Abilities Required:

· Proven organizational skills and detail orientation.

· Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.

· Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.

· Proficient in current company software programs.

Working Conditions & Physical Effort:

· Work is normally performed in a typical interior/office work environment. 

· Ability to work flexible schedule and/or evening hours as needed.

· Ability to sit in front of CPU for long periods of time.

· Physical activity is sedentary and may require occasional lifting or carrying up to 30 lbs.

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