Personal Care Specialist (Full Time)

Overview

The Personal Care Specialist will engage with patients and/or customers throughout their whole customer experience. The Personal Care Specialist will assist in educating patients and/or customer with the right cannabis product and method of consumption for their needs. The Personal Care Specialist will report to the General Manager.

Responsibilities

• Prepare patient and/customer orders.
• Engage with and assist patients and/or customers in a customer-facing, personal retail environment.
• Provide education on products, methods of consumption, and safety as part of patient interaction.
• Utilize product and consumption-method knowledge to recommend safe and effective cannabis products to each patient and/or customer’s needs.
• Confirm the sales floor is properly stocked and the inventory is maintained in compliance with state and local regulations.
• Confirm security measures are in compliance with state and local regulations.
• Maintain compliant recordkeeping
• Remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer oriented.
• Provide support to the management team to ensure the retail store operates in compliance with the applicable rules and regulations.
• Complete duties at assigned workstations, as determined by management.
• Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Other duties as assigned

Qualifications

• At least one year of customer service experience.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends)
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.

Skills

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, Bloom Wellness products, and cannabis therapies – previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
• Must be able to follow instructions as directed and incorporate constructive criticism from Managers
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Patient and/or customer-facing environment
• Ability to work outdoors in varied and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.

Additional Requirements

• Ability to perform tasks for prolonged periods of time.
• Remain in a stationary position, if required, to meet the needs of the business.
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email.
• Review and obtain detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas