Personal Computer Support Technician

Position Overview Type: Full-Time, SCA
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one
Work Authorization: U.S. Citizenship required

Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

• Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise


• Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution


• Installs software on personal computers (PCs)


• Performs routine maintenance of PC hardware and software


• Prepares new PCs for use, and previously used PCs for reuse


• Administers PC users’ IT, including ensuring compliance with security requirements

Required Education and Experience

• HS/GED


• Experience with computer components, Windows operating systems, and software


• Ability to troubleshoot IT problems and apply known solutions


• Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher

What We Offer:

• 401(k) Matching


• Company Events


• Dental Insurance


• Employee Recognition Programs


• Health Insurance


• Life Insurance


• Paid Time Off


• Parental Leave


• Performance Incentives


• Student Loan Repayment


• Tuition Reimbursement


• Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.