A well respected and growing plaintiff personal injury law firm is currently seeking an Intake Manager for our Intake Department. Candidates must be reliable and dedicated to long-term employment. Must have excellent customer service skills, be an excellent communicator/listener, and be a strong multi-tasker. Position involves speaking with potential clients via phone, gathering information and documents from potential clients, and scheduling appointments with attorneys, etc.
Responsibilities include, but are not limited to, the following:
- Conduct initial phone calls or in-person meetings with potential clients to gather information about their legal issues. Screen potential clients to determine if they have a valid case
- Quickly learn and retain the requirements for potential clients for eligibility of the Firms’ services.
- Take detailed notes and gather relevant information from clients, including facts of their case, relevant documents, etc.
- Maintain accurate and up-to-date records of all intake processes
- Ensure that all intake processes are in compliance with relevant laws, regulations, and ethics rules
- Manage intake department and ensure all potential clients are being followed up on
Qualifications:
- Minimum 2 year experience, 3 years preferred, but not required of intake experience or related field.
- Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
- Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
- Team-oriented with the ability to work well with others in a collaborative, professional work environment.
- Knowledge of firm-used business applications preferred (File Vine, Lead Docket, MS Office products)
- Spanish speaking is required
BENEFITS
- Sick Pay
- Bonus structure
- Paid Holidays
- 401(k)
- Health Insurance
- Free Parking
Job Type: Full-time
Pay: $70,000.00+ annually (based on experience)
Schedule: 8 hour shift
Ability to Commute: Beverly Hills, CA 90212 (Required)
Work Location: In person
Salary :
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