Personal Injury Supervisor

Company : Premier Pain Solutions Pllc

Job Type : Full Time

Null, Biltmore Forest

Job Description - Personal Injury Supervisor

Leads and supervises team of 12+ (intake staff, case managers, legal medical records specialists)
Assigns and balances caseloads based on team capacity and case complexity
Monitors work quality, accuracy, and turnaround times across the team
Coordinates scheduling and communication with attorneys, medical providers, and funding companies
Oversees collection, organization, and accuracy of medical records and legal documentation
Serves as escalation point for complex cases, client complaints, or staff conflicts
Ensures HIPAA and regulatory compliance across all case handling
Trains, onboards, and mentors new and existing staff
Conducts performance evaluations and provides ongoing feedback
Tracks case status and deadlines using case management software
Prepares and presents team performance reports to leadership

Requirements

Current employee with 1-2+ years in case management, intake, or medical records
Solid understanding of our workflows, case management software, and client base
Demonstrated leadership qualities, reliability, and sound judgment in current role
Strong knowledge of medical terminology and legal documentation standards
Confident communicator who can give feedback and resolve conflict
Comfortable managing multiple priorities and shifting deadlines
Bilingual (Spanish) a plus

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Personal Injury Supervisor

Job Description - Personal Injury Supervisor

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