Personal Lines Account Analyst

Brown & Brown is seeking a Personal Lines Account Analyst to join our growing team in Greensboro, NC! 

The Personal Lines Account Analyst will assist the customer success representative (CSR) in providing prompt, efficient, and high-quality customer service within a high-volume insurance center. 

How You Will Contribute:  

• Handle new policy applications, process policy changes, and assist with policy renewals.  

• Enter and maintain accurate data in insurance systems.  

• Communicate with policyholders, agents, and other stakeholders to address inquiries and resolve issues.  

• Maintain accurate records of claims, policies, and other related information.  

• Address issues with policies, ensuring timely resolution.  

• Perform various administrative duties, including making phone calls and scheduling appointments. 

Skills & Experience to Be Successful: 
 

• 2+ years of customer service experience

• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.

• Problem solving, critical thinking, excellent written and verbal communication, and other basic office skills.

• High school diploma