Personal Lines Client Manager

Founded on knowledge, driven byrelationships, inspired by community.

At Cavignac, our vision is a community where every business is protected from risk.

We give confidence and clarity to companies like yours by providing knowledge-based risk management solutions and an exceptional client experience.

Our team of risk advisors are experts who eat, sleep, and breathe insurance.

We donate, volunteer, and collaborate to make our community a better place to live and work.

We build lasting client relationships on a level of integrity you simply won’t find anywhere else.

We are partners who always have your back.

We believe that the better we know your business, the better we can protect it from risk.

At the end of the day, we’re professionals committed to exceptional client experience.

Looking for a truly fulfilling career?

We've built the best team in the industry by empowering them to:

Belong

We emphasize culture and encourage collaboration. In our supportive work environment, you know your teammates have always got your back.
Grow

The only thing more important than our clients’ futures are those of our team. We invest 3x what other brokerages spend on education.
Give

We believe community is integral to a fulfilling career. We’re always looking for ways to give back to the place where we live and work.
Comprehensive health, 401(k) matching, profit sharing, competitive PTO, generous bonuses, team events—we give our team the benefits they need to live their best lives.
This is an opportunity to join an insurance brokerage company that was recognized by US Business Insurance as having the number one Best Workplace Culture in the country.
Our long-term objective is to remain locally owned and independent. While continuing to build a culture that’s focused on contribution and growth.
We’re recruiting Property & Casualty Risk Advisors that want to:
Play a vital role in the growth and perpetuation of a company.
Become owners of a company that has developed a strong reputation in the industry.
Our Risk Advisors are responsible for creating new relationships and retaining existing ones. This requires the ability to ask the right questions, understand a businesses needs and deliver comprehensive solutions. Collectively the technical knowledge and sales skills will enable our Risk Advisor to bring on new clients and provide the value our existing clients need.

We recognize that you’ll come to us with insurance knowledge. Yet we’ll make sure you get all the training, resources and support needed to learn the Cavignac Way. All of which will put you in the best position to excel as a Risk Advisor and achieve your objectives throughout your career.
The following details a general list of Duties, Qualifications and Abilities for this position.
Duties
The primary duties of theRisk Advisor consist of:
Create your Personal Excellence Plan with the Sales Manager and President.
Identify, develop and nurture relationships with prospects and centers of influence.
Leverage a system to maintain contact and add value to prospects, centers of influence and clients on a consistent basis.
Deliver sales presentations to prospects and clients on new and renewal business.
Adhere to Cavignac’s TotalRISK Approach sales process.
Provide risk management/loss prevention advice to prospects and clients.
Cross-sell the agency’s services.
Ask for referrals from centers of influence and clients to generate new business.
Participate in team sales situations with other Risk Advisors and support personnel.
Service & Retention

Proactively work on upcoming renewals to ensure services are completed in an accurate and timely manner.
Assist in marketing accounts when having key relationships and/or product expertise.
Review proposals prior to meeting with clients.
Work with the team to design insurance plans and recommend coverages to clients.
Document all material conversations in Epic with insureds and/or carriers regarding coverages and exposures.
Maintain accurate client information while adhering to company SOPs.
Resolve claim, billing and late premium problems while accurately documenting in Epic with service records (when required).
Work with the team to ensure coverage adequacy and identify Cavignac resources needed to service client needs.
Develop a profitable book of business for the agency and carriers.
Role & Team Growth

Execute the Personal Excellence Plan to ensure that the objectives are achieved.
Take initiative for learning and improving technical and sales skills regularly.
Attend and participate in sales meetings.
Manage workload and relationships while consistently hitting monthly sales goals.
Attend client related professional association events along with insurance association and company events.
Understand and comply with agency SOPs, Customer Service Standards, and the Employee Handbook.
Deliver presentations for professional associations, community events, partner webinars, etc.
Join and participate in non-profit organizations throughout the community and sit on at least one Community Board.
Maintain positive relationships with Cavignac employees and partners.
Qualifications

Must hold and maintain current California Property & Casualty License.
4+ years experience as a Property & Casualty Risk Advisor (Preferred).
Proven success record in achieving sales objectives and numbers.
Attained a Bachelor’s Degree (Preferred).

Abilities

You lead through your actions and embrace your responsibilities.
You’re a continuous learner who is always seeking to improve.
You put the team first and create ways to make your peers better.
You deliver an exceptional level of service to those you work with.
You have strong interpersonal skills and thrive in a team environment.
You’re an effective communicator; both written and verbal.
You’re great with attention to detail and produce high-quality work.
You grasp complex issues and establish solutions to address them.
You thrive in situations that require negotiation and influence.
You’re able to effectively manage a sizable and demanding workload.
You’re a self-starter who is always proactive and responsive.
You consistently meet deadlines and are dependable.
You excel in servicing clients and putting their needs first.
You have a positive attitude and an unrelenting work ethic.
First year salary is based on a variety of factors including a Risk Advisors’ transferrable book of business, years of experience, etc. and is negotiable. It typically falls between $60,00 – $110,000+. Annual commissions and bonuses do not have a limit as they are dependent on the Risk Advisor’s capability to generate new business.
This is an opportunity to join an insurance brokerage company that was recognized by US Business Insurance as having the number one Best Workplace Culture in the country.
Our long-term objective is to remain locally owned and independent. While continuing to build a culture that’s focused on contribution and growth.
We’re recruiting Employee Benefit Risk Advisors that want to:
Play a vital role in the growth and perpetuation of a company.
Become owners of a company that has developed a strong reputation in the industry.
Our Employee Benefits Risk Advisors are responsible for creating new relationships and retaining existing ones. This requires the ability to ask the right questions, understand a business’s needs and deliver comprehensive employee benefit solutions. Collectively the technical knowledge and sales skills will enable our Risk Advisor to bring on new clients and provide the value our existing clients need.

We recognize that you’ll come to us with insurance knowledge. Yet we’ll make sure you get all the training, resources and support needed to learn the Cavignac Way. All of which will put you in the best position to excel as a Risk Advisor and achieve your objectives throughout your career.
The following details a general list of Duties, Qualifications and Abilities for this position.
Duties
The primary duties of the Risk Advisor consist of:
Create your Personal Excellence Plan with the Sales Manager and President.
Identify, develop and nurture relationships with prospects and centers of influence.
Leverage a system to maintain contact and add value to prospects, centers of influence and clients on a consistent basis.
Deliver sales presentations to prospects and clients on new and renewal business.
Adhere to Cavignac’s TotalRISK Approach sales process.
Provide risk management/loss prevention advice to prospects and clients.
Cross-sell the agency’s services.
Ask for referrals from centers of influence and clients to generate new business.
Participate in team sales situations with other Risk Advisors and support personnel.
Service & Retention

Proactively work on upcoming renewals to ensure services are completed in an accurate and timely manner.
Assist in marketing accounts when having key relationships and/or product expertise.
Review proposals prior to meeting with clients.
Work with the team to design insurance plans and recommend coverages to clients.
Document all material conversations in Epic with insureds and/or carriers regarding coverages and exposures.
Maintain accurate client information while adhering to company SOPs.
Resolve claim, billing and late premium problems while accurately documenting in Epic with service records (when required).
Work with the team to ensure coverage adequacy and identify Cavignac resources needed to service client needs.
Develop a profitable book of business for the agency and carriers.
Role & Team Growth

Execute the Personal Excellence Plan to ensure that the objectives are achieved.
Take initiative for learning and improving technical and sales skills regularly.
Attend and participate in sales meetings.
Manage workload and relationships while consistently hitting monthly sales goals.
Attend client related professional association events along with insurance association and company events.
Understand and comply with agency SOPs, Customer Service Standards, and the Employee Handbook.
Deliver presentations for professional associations, community events, partner webinars, etc.
Join and participate in non-profit organizations throughout the community and sit on at least one Community Board.
Maintain positive relationships with Cavignac employees and partners.
Qualifications

Must hold and maintain current California Life and Health License.
4+ years experience as an Employee Benefits Risk Advisor (Preferred).
Proven success record in achieving sales objectives and numbers.
Attained a Bachelor’s Degree (Preferred).

Abilities

You lead through your actions and embrace your responsibilities.
You’re a continuous learner who is always seeking to improve.
You put the team first and create ways to make your peers better.
You deliver an exceptional level of service to those you work with.
You have strong interpersonal skills and thrive in a team environment.
You’re an effective communicator; both written and verbal.
You’re great with attention to detail and produce high-quality work.
You grasp complex issues and establish solutions to address them.
You thrive in situations that require negotiation and influence.
You’re able to effectively manage a sizable and demanding workload.
You’re a self-starter who is always proactive and responsive.
You consistently meet deadlines and are dependable.
You excel in servicing clients and putting their needs first.
You have a positive attitude and an unrelenting work ethic.
First year salary is based on a variety of factors including a Risk Advisors’ transferrable book of business, years of experience, etc. and is negotiable. It typically falls between $60,000 – $110,000+. Annual commissions and bonuses do not have a limit as they are dependent on the Risk Advisor’s capability to generate new business.

The Personal Lines Client Manager (CM) is the customer’s main contact person in the agency. The CM must become familiar and build relationships with all of his/her clients and is responsible for service provided to the assigned customer accounts, ensuring that the client is well served.
Daily servicing of clients will include addressing various coverage issues and working with a personal lines producer(s) in handling all the inside service work associated with the client’s program, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies and assisting with claims.
Enter clients, policies, and activities in the agency management system and attach all carrier and client-related correspondence
Document all conversations in the agency management system
Keep current with all carriers underwriting requirements and market availability
Quote all lines of business with all carriers via the carriers’ online quoting systems and communicate with underwriters, as needed
Prepare Acord applications in Epic and submit to our wholesale partners
Prepare applications and bind coverage
Conduct stewardship meetings to successfully onboard new clients
Oversee the renewal process, including filling out renewal questionnaires, processing the renewal packets, and setting up and conducting renewal meetings.
Discuss coverage issues with clients
Process new and renewal policies (review policies to determine accuracy in issuance)
Process endorsement requests via the carriers’ online systems or submit endorsements to the insurance company
Run motor vehicle reports
Set up and/or modify billing plans, handle billing problems and process payments, as necessary
Prepare agency-bill invoices and follow up on client payments
Process Evidences of Insurance
Report new claims and assist, as needed
Process cancellations
Provide guidance to Client Administrators
Follow all steps of the Personal Lines Standare Operating Proceduress
Prioritize activities and follow the Perfect Day Schedule

Minimum Qualifications
Experience
3 or more years of experience in Personal Lines client management
CA Property and Casualty License

Knowledge, Skills and Abilities
In depth knowledge of insurance coverages and an ability to communicate this clearly to clients and underwriters, both verbally and in writing
Produce quality work. Gather all the information needed to underwrite a risk at one time. Quotes are complete and accurate the first time. All work is proofed before submission.
Must understand marketplace trends and best practices to meet clients’ needs. Solution oriented.
In depth knowledge of risk management devices and services for clients and their homes and the ability to communicate those services and products
Responsive. Return calls and act on emails in a timely manner.
Show initiative. Resourceful and ability to research.
Strong written and verbal communication skills
Ability to prioritize and self-manage work load
Dependable and able to meet deadlines.
Good mathematical skills
Strong organizational skills
General business knowledge in the areas of estate planning, property titling, wealth management and business ownership
Proficiency in Word, Excel, PowerPoint, and Applied (preferred)

“There is a very high level of professionalism here (attention to detail, product and industry knowledge, high expectations, etc). As a new employee that has spent time at other agencies, I can tell you that this is not the norm and it’s something that I’ve missed. When you are surrounded by people working at a high level, you are held to a higher standard, and you push yourself to meet, and then exceed those expectations. That kind of attitude/approach is infectious and makes coming to work more meaningful.”
– Cavignac Team Member

Job Type: Full-time
Salary: $65,000.00 – $80,000.00 per year
401(k)
401(k) matching
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:
Monday to Friday

Supplemental pay types:
Bonus opportunities
Commission pay

Work Location: Hybrid or Remote
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