Personal Lines Customer Service Representative

Salary :

$40,000 - 60,000 yearly

Company : Gary Knisley

Job Type : Full Time

Taylors, Sc 29687

Job Description - Personal Lines Customer Service Representative

Benefits/Perks

Competitive Pay

Performance Bonuses

Paid Time Off

Health Care Benefits

Professional Development

Job Stability in a growing industry

Job Description

The Personal Lines CSR at Allstate Insurance Agency - Gary Knisley is responsible for maintaining customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism while conducting specific service and marketing activities.

Responsibilities

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.

Proactively call clients to resolve coverage and billing issues and seek opportunities to broaden the client's relationship.

Set appointments for client to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Actively solicit increases in coverage or rounding out accounts at every service contact.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

Hold a Property & Casualty insurance license in the State of SC.

Possess a strong knowledge of insurance products, coverages, usages, rating procedures, underwriting procedures, and industry operations.

Have the ability to tactfully handle difficult customer phone calls and solve complex problems without direct supervision.

Demonstrate strong customer focus and an excellent phone presence.

Demonstrate strong written and verbal communication skills.

Possess excellent math and reading skills to accurately perform simple calculations.

Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.

Technology and Computer proficiency including agency management systems.

Have a competitive spirit with a strong desire to achieve individual and team goals.

Compensation: $40,000.00 - $60,000.00 per year

As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.

And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.

^{The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.}

Original job Personal Lines Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

About the Company

Gary Knisley

Get an online insurance quote for quality coverage in the blink of an eye. Allstate offers insurance for your car, home, rental, motorcycle and more.

Similar Customer Service Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Personal Lines Customer Service Representative

Job Description - Personal Lines Customer Service Representative

About the Company

Similar Customer Service Representative Jobs in the US

Mobile Apps