Personal Lines Customer Service Representative

Salary :

$15 - 16 hourly

Company : Acf Insurance & Financial Services

Job Type : Full Time

Garner, Nc 27529

Job Description - Personal Lines Customer Service Representative

Job Description

The Personal Lines CSR at ACF Insurance & Financial Services Inc is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks:

Great work environment

Competitive Pay

Optional Health Insurance

Optional Simple IRA retirement plan that you would own pre-taxed

Paid Vacation

Training and Professional Development

Job Stability

Weekends Off!

Local small family owned business

Established Book of Business since 1991

Responsibilities:

Maintain excellent relationships with clients and prospects through regular follow-ups and general account support.

Respond to and assist existing clients needs in a timely manner.

File documentation, filing and issuing proof of insurance for customers.

Follow up as necessary with any policy changes or necessary "follow-up" calls.

Service existing personal line policies and accounts as requested.

Reminder calls, texts and emails to help agency with retention of book of business as needed.

Run daily reports to determine which accounts may need servicing.

Process customer payments both in the office and over the phone.

Qualifications:

1-3 Years of Customer Service Experience preferred

Possess a valid driver’s license and a source of reliable transportation.

Willingness to learn and grow with the agency.

Be people-oriented, customer-focused, and professional in developing client relationships and servicing existing clients.

Good organizational skills with an ability to complete daily tasks without supervision

Must have good written and verbal communication skills

Have excellent time management skills and enjoys working in a team environment

Compensation: $15.00 - $16.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!

IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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Personal Lines Customer Service Representative

Job Description - Personal Lines Customer Service Representative

YOUR FUTURE as an Independent Insurance Agent Starts Here

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