Personal Lines Insurance Account Manager

At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 51 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive.

Why Choose Sihle Insurance Group?

• Competitive Salary & Benefits: We offer a competitive salary and 100% company paid medical and dental benefits along with 100% company paid life insurance! Generous paid time off – Holidays, Sick, PTO, and VTO (Volunteer Time off).
• Company-paid HSA contribution with eligible plan selection.
• Access to the company-sponsored Employee Assistance Program (EAP).
• Company match 401(k) plan.
• Bonus incentive based on individual/agency performance.
• Flexible Work Options: Enjoy flexible work opportunities and a healthy work-life balance. Reduced hour work week with full pay!
• Career Growth & Development: We believe in investing in your professional growth through ongoing training and continuing education opportunities.
• Making a Difference: Sihle Insurance Group is committed to giving back to the community and creating a positive and lasting impact. We value our clients, employees, and the communities we serve.
• Family-Owned Values: As a family-owned business, we prioritize long-term relationships and the well-being of our team. You'll be part of a culture that celebrates integrity, trust, and a commitment to excellence.

What We're Looking For:

• Minimum of an Active Florida 4-40 (Customer Representative License), 2-20 (Property and Casualty License), or 20-44 (Personal Lines Agent).
• Ideal candidate with 3+ years experience servicing Personal Lines Insurance Accounts.
• Applied Epic experience is a plus.
• Bilingual is a plus.
• Ability to perform in a fast-paced environment.
• Excellent verbal and written communication skills with prompt response times.
• Knowledge of insurance products and their application to business.
• Professional phone/office etiquette.
• Maintains a cordial and professional relationship and has a strong service focus.
• Ability to perform at a high volume with a high degree of accuracy.
• Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others.
• Ability to cross-sell to new and existing clients.

Personal Insurance Account Manager responsibilities include, but are not limited to:

• Manage an assigned personal lines insurance book of business.
• Deliver amazing client service.
• Ensure all productivity, quality, and service standards are met.
• Implement client insurance policy administrative processes, including tracking, renewals, new policy set-up, online rating, invoicing, accounts receivables monitoring, audit and contract review, finance contact preparation, and policy review.
• Maintain current, accurate data in the Applied Epic agency management system.
• Develop and maintain positive, productive relationships with agents, leadership, and co-workers.
• Provide high level, responsive customer service to clients.

We are an Equal Opportunity Employer