Dog training and day care/boarding facility is looking for a Groomer for our busy on-site bathing and grooming department. The daycare/boarding facility is open Mon-Fri from 7am to 7pm and from 8am to 4pm on Saturdays. The grooming department is open 7 days a week to accommodate the daycare/boarding clients - groomers may work a weekend day depending upon client needs. Pay rate is hourly + commission on grooms performed.
Key Accountabilities:
The candidate must be able to consistently perform the following duties and responsibilities with or without a reasonable accommodation.
Safety and Client Service:
Ensure the safety, health and well-being of animals by following Crossroads' standard operating procedures and industry best practices. Is focused on animal welfare/safety and is knowledgeable regarding Breed Profiles/Standards when clipping or trimming an animal’s coat. Follows owner requests for bathing/grooming and communicates with clients regarding any requests that may not comply with safe animal handling.
Grooming Responsibilities:
Professionally perform grooming services: brushing, bathing, de-matting, ear and teeth cleaning, expression of anal glands, haircuts and nail trims, etc. Work with other grooming staff and assist the General Manager with salon operations. Identify and communicate situations and/or safety issues to the General Manager and/or Owner.
Grooming Operations:
Review grooming schedules and completed paperwork to ensure animals are groomed to meet breed/client expectations and are ready for client pickup at agreed-upon time. Ensure sales are recorded accurately and all payments are accounted for at the end of the work day. Work with the General Manager for supply ordering and staffing, and as necessary for proper and safe operation of the salon.
Assists with building the grooming business: scheduling services, addressing client feedback, reminder calls/emails, greeting guests and promoting additional services (upselling). Adheres to and promotes established safety protocols and ensures the maintenance of a clean and safe grooming environment. Engages professionally and effectively with staff and clients - written and verbal.
Knowledge and Skills:
Guest Experience: Ensures the accurate understanding of guests needs and makes recommendations based on those needs. Is an advocate for the client and their animal(s).
Judgment: Sound decision making regarding everyday issues/problems and potential opportunities. Chooses alternatives based on consideration of pros and cons, timing and available resources. Makes timely decisions regarding problems/issues requiring immediate attention and notifies others about actions needed.
Results Oriented: Takes personal responsibility to make decisions and take action. Initiates decisive and timely action to address important issues, involves the General Manager and/or Owner, as needed to ensure appropriate resources are available. Demonstrates a strong sense of ownership and a commitment to achieving results and sets clear goals for self as well as grooming staff.
Communication: Communicates information clearly, concisely, and professionally and provides appropriate level of detail in communications. Provides and receives feedback - listens carefully and attentively to others' opinions and ideas. Provides timely updates and communicates information with staff and ownership.
Motivation: Demonstrates a 'can-do' attitude and has a strong sense of ownership and commitment to the business and the clients. Encourages high standards of performance and acknowledges other’s accomplishments. Strengthens the working relationships of the salon team by working together, energizing staff and fully understanding the broader purpose and mission of their work.
Education and Experience:
High school diploma (or GED). One (1) year experience as a groomer/bather with experience in all breeds grooming - NDGAA certification or ability to attain certification within six (6) months is preferred.
Work Environment:
The majority of duties are conducted indoors in the grooming salon handling pets and in contact with clients. A portion of time will be spent retrieving dogs that require grooming services from the kennel area, which is outdoors. Position requires bending, kneeling, lifting (up to 50 pounds), standing for long periods of time in an environment that is wet and noisy - all safety protocols must be followed to reduce any risk of injury to employees, clients and animals.
Interfacing:
This position routinely interfaces with the grooming receptionist, other groomer/bathers, kennel staff.
The position interfaces directly with clients and is expected to put forth a professional and knowledgeable demeanor with clients and staff.
The position interfaces directly with the General Manager regarding staffing, scheduling and supply ordering, and other tasks as needed.
This position may also interface with the owner, kennel front office staff and the on-site trainers.
This position reports directly to the Facility General Manager.
About Crossroads Pet Resort
Hi. I’m Dan Tambourine, President and owner of Crossroads Pet Resort, Inc. I have been in the pet industry for as long as I can remember. Animals are my passion and I have always been committed to their care. But this is an “About Us” page, not About me.
We have been at our current location since 1996 and since that time, we have worked hard to hire the best staff to provide the best pet care and dog training available in Orange and Los Angeles counties. We have industry expertise that few can match.
Careers
Crossroads’ philosophy is all about providing the highest quality of care and loving attention to dogs in our care. We have a great reputation for doing just that! We are a group of energetic and motivated people who love what we do and are looking for other like-minded, high-quality people to join our team. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions.
We look for employees who are:
Energetic animal lovers.
Committed to life long learning.
Dedicated to integrity and honesty.
“Can-do” optimists who make things happen.
Excited about change and opportunities to advance. Team players who go the extra mile for themselves, the pets, their team, and our community.
What We Do
We’re a privately-owned and operated pet care facility focused on a single mission: To be THE name in pet dog training, boarding, grooming, and doggie daycare in Southern California as a result of our honest business dealings with clients and employees, reliable and quality service with a commitment to cleanliness and order, courteous and knowledgeable staff, and a reputation for “caring deeply” about the animals in our care and the people who love them. To recognize that our commodities are boarding and training, but our products are peace of mind and successful human/pet relationships.
Every day we get to do a job we love and contribute to helping pets and their owners. From providing inspiration to dog parents who need it; helping customers learn how to change the course of their relationship with their dogs without force; educating the dog owner how to speak “dog”, – improving the relationship between dog and owner is the goal for us. It’s why we do what we do. We know that our work can change and enrich the lives of pets and their owners . We work together to create “raves” for our clients. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.
Salary :
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