Pet Resort Host

Pet Resort Host

Are you a passionate pet lover who thrives in a fast-paced, service-focused environment? We’re looking for warm, upbeat individuals to join our team, as Pet Resort Hosts—the friendly faces who make every visit special for our clients and their furry family members. As a Host, you'll be the first and last impression for pet parents, ensuring every interaction is positive, informative, and tailored to their needs. Your role is a blend of hospitality, customer care, sales and service excellence, while surrounded by wagging tails.

What We’re Looking For:

If you’re friendly, organized, dependable, and love making people and pets feel welcome, you’re who we’re looking for!

Qualifications

• Passion for pets and comfort around dogs and cats

• Driven to elevate the client experience through excellent customer service

• Strong communication and interpersonal skills

• Comfortable with basic sales and upselling services

• Organized, detail-oriented, and adaptable

• Punctual and reliable with flexible availability (weekends/holidays)

• Tech-savvy enough to learn new software and systems

• Experience in hospitality, pet care, or retail is a plus

Responsibilities

• Ensure a caring and compassionate experience for our pet parents through clear communication, attention to detail, and accuracy in documentation.

• Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents.

• Demonstrate a high level of knowledge of services offered and comfortably suggest the best services to meet clients' needs.

• Work collaboratively with the team to ensure a cohesive and collaborative approach to pet care, providing a seamless experience for both pets and pet parents.

• Answer phones, SMS, and email inquiries with professionalism and warmth

• Manage check-ins, check-outs, and reservations accurately

• Maintain client profiles and ensure accurate documentation

• Conduct tours and answer new client questions

• Support membership sign-ups, package sales, and rebooking

• Partner with the Sales Lead to reinforce follow-up and lead conversion

• Maintain a high standard of cleanliness in the reception area to support a safe and healthy environment for clients and team

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work schedule

• 8 hour shift
• Weekend availability
• Holidays

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount