Pfs Supervisor - Pr, Aa, Pas

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Summary/Objective
Reviews and monitors the Patient Account Specialist, Patient Relations, and Appointment Approval for accuracy, compliance with department procedures and production standards.

 Essential Functions

Addresses employee and patient issues professionally, effectively, fairly, consistently, and with compassion. 

Maintains the Mail Process for accuracy and timely responsiveness. Audits proper responses to patient inquiries. Preserves all monthly reporting in Access of correspondence and Call issues. Ensures the Financial Hardships are processed and kept current. Maintains Risk Management (RM) requests and updates the ledger timely and ensures that production memos are completed.

Approves requests for time off assuming the operation is at all times properly staffed to serve patients. Assesses the importance when request is during peak patient activity months. Monitors to ensure employee is in compliance with attendance and tardiness standards

Assists in the recruiting, interviews, and hiring of candidates for open positions. Assists in the completion of performance appraisals and submits for approval.

Communicates to manager relevant information including recommendations for Improvement. Applies and enforces the Clinic safety practices and manages situations in a reduced risk manner.

Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department.

Work Environment & Physical Demands
Must be able to remain in a stationary position. Constantly operates a computer and other office productivity machinery, such as a calculator, copier and computer printer.

The person in this position frequently communicates with patients. Must be able to exchange accurate information in these situations.

 

Travel none

 

Required Education and Experience

High School Graduate or equivalent required. Minimum of 2 years effective supervisory experience. Basic knowledge of physician billing requirements in insurance billing and patient account collection procedures. Must have demonstrated skills in planning work activities and working with and through other people. Works well with Supervisors and subordinates. Maintains composure during crisis. Demonstrates tact in handling situations with personnel. Has good speaking voice and is able to communicate ideas in a clear and concise manner. Must be able to conduct thorough interviews concerning financial matters in a relaxed and supportive manner. Possess good organizational skills. Ability to assess a situation and decide on the best course of action.

Additional Eligibility Qualifications 

Accurate typing rate of 40 wpm required. Have excellent communication skills, oral and written. Able to sit for long periods of time restricted to telephone activities. Must be able to operate the following equipment: copier, fax machine, computer, and 10-key calculator. Professional appearance and manner required.