Pharmaceutical Specialist

Cedar Point Health is a growing physician-owned company with a dedication to healthcare on the western slope of Colorado. With two urgent care sites, four primary care locations, a growing Behavioral Health Department and a PT wellness center, we have many options to support our patients.  Come join our growing company that supports opportunity for growth, learning and career expansion.

Summary: The Pharmaceutical Specialist will be responsible for moving medication requests through the systems with precision while communicating with necessary channels effectively to deliver timely, patient centered care.

Responsibilities:

• Manage all prescription refill requests received via fax, phone and electronic.

• Communicate directly with patients when medications have been delayed, proposing solutions for handling

• Resolve general issues when they arise

• Manage procedure flow chart with adherence

• Assess and analyze patient charts for needed information to deduce next steps

• Communicate with providers and medical assistants based on controlled substance protocols

• Process all requests timely

Requirements:

• Ability to interpret faxes, escripts, verbal and written prescription orders

• Experience with online prescription systems and EHR’s a plus

• Knowledge of pharmacy and medical terminology

• Understanding of Company and HIPAA patient confidentiality and compliance

• Must exhibit excellent customer service skills and attention to detail

• Ability to identify problems and assist in finding solutions

• Ability to work effectively as a team member with physicians, providers, and other staff.

• Ability to communicate effectively and be an integral part of the team

• Ability to use good reasoning and judgment

Education: LPN, RN, MA preferred. Minimum pharmacy tech experience required (1-2 years)

Experience:

• EHR systems navigation

• Med management or prescription refill

• Work as prescription refill technician or alongside provider as an assistant

• 2+ years customer service experience

• Work with deadlines and understand SOP adherence

Mental and Physical Requirements: Ability to work on a computer for extended periods of time. Must be able to use a variety of office equipment.

Conditions: Normal office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, and other members of the public on a regular basis.