PHARMACY CUSTOMER SERVICE ASSOCIATE

Our Company

PharMerica

Overview

The Pharmacy Customer Service Associate reports to the Pharmacy Director and will be onsite at a client facility. The PSCA will assist the PD in maintaining strong relationships between our clients and our pharmacies. This position is critical in delivering exceptional service to senior living communities, skilled nursing facilities, public health organizations and other clients that we service.

Flexible Schedule:

Mon-Fri 8am-4:30pm with 1 weekend rotation a month

Must be located in close proximity to Buffalo NY as (will be based out of WH) occasional travel to sites required within the Buffalo area

Previous Pharmacy Technician Experience Preferred

Responsibilities

Acts as a liaison between the pharmacy and the client facility

Participates in the new client onboarding processes:

Pharmacy equipment setup (medication carts, automated dispensing equipment, etc.)

Initial medication cycle order check-in

Assists with non-clinical facility staff training

Checks in with facility staff to gauge customer satisfaction

Spots check pharmacy equipment

Medication Cart Set Up

Attends facility specific events (open houses, etc.)

Provides ongoing communications to Pharmacy Director so they can follow up as needed with internal departmental team members on responding to facility feedback (nurse consultants, account managers, pharmacy consultants, etc.)

Qualifications

2+ years of Customer service.

2+ years of healthcare experience (pharmacy or long-term care facility preferred)

Effective communication, both written and verbal

Familiarity with State & Federal long-term care and pharmacy regulations preferred

Knowledge of pharmacy billing processes preferred

Knowledge of insurance payor prior authorization processes preferred

Knowledge of pharmacy dispensing software systems preferred

Knowledge of Electronic Health Record software applications preferred

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

Job LocationsUS-NY-BUFFALO

ID 2024-143432

Line of Business PharMerica

Position Type Full-Time