Pharmacy Customer Service Rep Supervisor

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference!

The Position

Pharmacy Hours of Operation: Monday-Friday; 8am-7pm, Sat; 8am-2pm. 8 hour shifts, great PTO and holidays.

Pharmacy Details: Closed door mail order specialty pharmacy

Location: 4500 W 107th St, Overland Park, KS 66207

DUTIES AND RESPONSIBILITIES:

• Oversee daily CSR operations across front and back-end
• Monitor workflow queues, call volumes, and service levels
• Manage CSR schedules and adjust resources as needed
• Provide coaching, feedback, and conduct regular 1:1s
• Lead team huddles and share process or policy updates
• Complete timecard approvals and performance reviews
• Support employee engagement, morale, and retention
• Partner with HR to resolve conflicts or concerns
• Participate in hiring, onboarding, and training of CSRs
• Identify process improvements and drive efficiency
• Ensure team is informed of product, procedure, or system changes
• Prepare performance reports and complete assigned duties

SUPERVISORY RESPONSIBILITIES:

• Directly supervises an assigned group of CSR's within ARx Patient Solutions Pharmacy.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

• High school diploma or general education degree (GED) required. Bachelor’s degree preferred. 
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
• Experience:
1. 2-4 years’ experience as a supervisor preferred.
• Excellent communication skills, both written & verbal, preferred.

PHYSICAL DEMANDS:

• The employee must continually lift and/or move up to 50 pounds.
• Specialized equipment, machines, or vehicles used: Conveyor belt, heat sealer, manual pallet jack.

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire