Pharmacy Customer Service Representative I

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer inbound telephone calls.


• Assess, prioritize and resolve client issues using good listening and comprehension skills.


• Escalate issues to management as appropriate.


• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 1 year experience in a customer service position, preferably in a call center environment.


• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.


• Proficient PC skills in Windows-based applications.


• Excellent verbal and written communications skills.


• Excellent telephone etiquette and strong customer service orientation.


• Highly organized with strong attention to detail.


• Excellent time management skills.


• Ability to work independently and with a team.


• Ability to exercise logical critical thinking in problem solving.


• Ability to be flexible and quickly adapt to the changing needs in the department.


• Flexible with scheduled work hours.


• Bilingual English/Spanish is a plus.

EDUCATION

• High School Diploma or equivalent.


• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.


• Time to Recharge: Paid vacation and holiday pay.


• Focus on Your Wellness: We offer a robust Employee Wellness Program.


• Invest in Your Future: 401(k) with a company match.


• Support System: Employee Assistance Program provides confidential support and counseling.


• Get Rewarded for Referring Great People:  Employee referral program.

Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [email protected]. 

ProCare Rx is an Equal Opportunity Employer.