Pharmacy Patient Advocate

Schedule: Full-Time, Monday – Friday, 9am - 6pm

Pay Scale:  $19 - $21 per hour

Location:  Gainesville, GA: In-Person (this position is not remote or hybrid)

SUMMARY

As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply!

What You’ll Do (Key Responsibilities include but are not limited to):

• Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues.


• Navigate Benefits & Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs.


• Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups.


• Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans.


• Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations.


• Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care.


• Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery.

What You’ll Bring (Qualifications & Skills)

• High school diploma or GED.  


• Active Florida Pharmacy Technician Registration required.


• A minimum of two (2) years of experience in a customer service setting OR  one (1) year of experience in specialty pharmacy.


• Prior authorization experience required.


• Strong knowledge of medical and pharmacy terminology.


• Benefit investigation experience preferred.


• Excellent communication skills.


• Basic computation skills.


• Bilingual – English and Spanish preferred.


• Microsoft Office or Google Suite proficiency.


• RMA or CMA certified preferred, but not required.

Work Environment & Physical Demands

This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs.

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.


• Time to Recharge: Paid vacation and holiday pay.


• Focus on Your Wellness: We offer a robust Employee Wellness Program.


• Invest in Your Future: 401(k) with a company match.


• Support System: Employee Assistance Program provides confidential support and counseling.


• Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us? Apply today!

Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [email protected]. 

ProCare Rx is an Equal Opportunity Employer.