Pharmacy Patient Navigator

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods


• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed


• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls


• Perform benefit investigations and coordination of benefits


• Coordinating timely and accurate medication delivery with members and providers


• Using operating systems and other tools to assist in managing medication adherence /reimbursement services


• Directing all clinical inquiries and clinical concerns to a pharmacist


• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient


• Maintain patient/member confidentiality and HIPPA compliance at all times

REQUIREMENTS:

• High school diploma or GED is required


• Florida Registered Pharmacy Technician is required


• Bilingual – English and Spanish REQUIRED.


• Excellent communication skills


• Basic computation skills


• Strong knowledge of medical and pharmacy terminology


• Knowledge of Microsoft Office or Google Suite


• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

PHYSICAL DEMANDS:

• Ability to sit for a minimum of (7) hours


• Ability to lift and/or move up to 20lbs


• Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.


• Time to Recharge: Paid vacation and holiday pay.


• Focus on Your Wellness: We offer a robust Employee Wellness Program.


• Invest in Your Future: 401(k) with a company match.


• Support System: Employee Assistance Program provides confidential support and counseling.


• Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us? APPLY TODAY!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [email protected]. 

ProCare Rx is an Equal Opportunity Employer.