Pharmacy Technician

The role of the technician is to support pharmacy practice as allowed by the Board of Pharmacy and perform all duties as designated by the pharmacist-in-charge.

Roles and Responsibilities

•  Greet and interact with customers with prompt courteous service.
•  Professionally respond to customer concerns and questions to ensure a positive customer experience.
•  Use courteous and proper telephone etiquette. Answers telephone calls that do not require a pharmacist.
•  Maintain customer/patient confidentiality according to HIPAA and company requirements.
•  Maintains respectful relationships with coworkers.
•  Process prescriptions including translation of written directions, product selection, counting and measuring medications, placing medication into dispensing container, and labeling container.
•  Resolve third party claim rejections by making necessary telephone calls and complete any manual claim forms.
•  Perform register transactions in adherence to policy and procedures, including cash, check and charge transactions.
•  Prepare medications upon completion of transaction for dispensing at the counter or for shipping to rural clinic(s).
•  Perform all prescription pick-up procedures, including documentation in Prescription Pick-Up Log, validation of customer address.
•  Offer patient counseling as required by law.
•  Comply with federal and state laws, rules and regulations.
•  Comply with company policies and procedures.
•  File and process prescriptions in accordance with federal and state laws.
•  Maintain an organized and clean working environment.
•  Operate computer software to enter, process and retrieve prescription information.
•  Perform duties of front store operations, filling prescriptions, and shipping services.
•  File medication invoices, including controlled substance invoices, as required by law and directed by pharmacist-in-charge.
•  Assist with maintaining adequate inventory by utilizing replenishment reports and procedures.
•  Remove expired or damaged medications on a monthly basis.
•  Assists and supports inventory management by ordering, unpacking, checking and storing received medication shipments.
•  Maintain good relationship with clinic management and clinical staff.
•  Complete are required training programs as scheduled and at least annually.
•  Maintain proper medication storage conditions and maintain temperature logs as required.
•  Perform prescription billing requirements for different payors, including commercial, Medicaid, and Medicare-D.
•  Performs other duties and tasks as assigned by pharmacist-in-charge.
•  Maintains knowledge and skill in healthcare and pharmacy, including latest medication or pharmacy law information.

•  High school graduate. Preference will be given to individuals who have college credits.
•  Holds an active license in good standing from the Texas Board of Pharmacy.
•  Current certification by Pharmacy Technician Certification Board (PTCB).
•  Minimum of one year of practice in retail, ambulatory, or hospital outpatient settings.

Preferences

•  Excellent oral communication skills to communicate with prescribers and patients.
•  Demonstrates courteous and professional customer service skills.
•  Demonstrates current knowledge of federal and state laws and regulations that pertain to scope of practice.
•  Demonstrates computer skills necessary to process and dispense prescription medications.
•  Understand quality control procedures and confidentiality requirements.
•  Proficient in MS Word and Excel software.

LucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions. 

Powered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians. Partnering with more than 60,000 pharmacies, LucyRx serves over 1,200 clients nationwide.