Pharmacy Technician

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you.

The Clinical Pharmacy Technician I will work to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic refill team environment. This role will assist the pharmacist by assessing patient needs to determine appropriate services and care.

Schedule: M-F/6:30am-3:00pm or M-F/7:30am-4:00pm with a 30 minute lunch. This is a hybrid position: 16 hours/week onsite & 24 hours/week remote.

Responsibilities 

• Refill medications on behalf of a provider according to the Neighborhood’s Pharmacy Technician Refill Protocol


• Orders labs needed to monitor medications on Neighborhood’s pharmacy technician refill protocol, as needed


• Orders outstanding routine labs required for health maintenance


• Maintains accurate and complete records in the electronic health records of all patient encounters


• Communicates via the EMR with other NHC staff related to patient care in accordance with the Neighborhood’s Pharmacy Technician Refill Protocol


• Attends and participates in required meetings and trainings


• Maintains a high level of professionalism with all patients, including upset or difficult patients


• Learns and navigates Neighborhood’s electronic medical records (EMR) to investigate refill requests initiated by patients and pharmacies


• Reviews current medication lists to identify duplicate or missing medications on patient medication lists


• Contacts patients and pharmacies to clarify medication discrepancies prior to refilling a medication


• Works with Clinical Pharmacist to secure authorization prior to adjusting medications

Quality Management

• Contributes to the success of the organization by participating in quality improvement activities


• Cooperates in accomplishing department goals and objectives

Customer Relations

• Responds promptly and with caring actions to patients and employees


• Maintains professional working relationship with all levels of staff, patients, and the public

Qualifications

Education/Experience

• High school diploma/GED required


• Valid CA Pharmacy Technician license issued by Board of Pharmacy required


• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards 


• One year of hospital or retail pharmacy experience required


• Three years of pharmacy refill center experience preferred


• National Pharmacy Technician Certification issued by NABP preferred


• Bilingual (English/Spanish) highly preferred 

Additional Qualifications(Knowledge, Skills and Abilities)

• Display knowledge of normal pharmacy practice and provide the appropriate support for the Clinical Pharmacist.


• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills


• Excellent planning and organizational ability


• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form


• Ability to multi-task, adapt to changes and work in a dynamic department


• Ability to work well with others and demonstrate teamwork and team-building skills


• Knowledgeable about and experience with pharmacy practices and protocols


• Maintain current knowledge of policies and procedures as they relate to safe work practices


• Follow the NHC Pharmacy Technician Refill Protocol for refill authorizations


• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately


• Maintains current knowledge of policies and procedures as they relate to safe work practices


• Follows all safety procedures and report unsafe conditions


• Uses appropriate body mechanics to ensure an injury free environment


• Familiarity with location of nearest fire extinguisher and emergency exits


• Follows all infection control procedures including blood-borne pathogen protocols


• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes


• Complies with all regulations regarding corporate integrity and security obligations


• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Physical Requirements

• Ability to lift/carry 20 lbs/weight


• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $27.21 to $38.09 per hour, depending on experience. 

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.