Pharmacy Technician - Solinsky Eye Care

Position Summary

Solinsky EyeCare is seeking a detail-oriented and patient-focused Pharmacy Technician to join our team. The Pharmacy Technician supports the prescription needs of our patients and works closely with the Lead Pharmacy Technician, physicians, clinical staff, patients, pharmacies, and insurance companies to ensure prescriptions are processed accurately and efficiently.

This is not a traditional retail pharmacy position. Pharmacy Technicians at Solinsky EyeCare do not fill or dispense prescriptions. Instead, they coordinate the prescription process and ensure that patients have what they need to obtain their medications from their chosen pharmacy.

The ideal candidate is organized, professional, responsive, and comfortable managing multiple requests while providing excellent customer service to our patients.

Essential Duties & Responsibilities

• Process and coordinate      prescription requests and refill requests under physician/provider      direction.
• Answer incoming      telephone calls and assist patients with prescription-related questions      and concerns.
• Monitor and respond to      patient communications through Klara and other electronic messaging      systems.
• Communicate with retail,      specialty, and mail-order pharmacies regarding prescription status,      refills, clarifications, availability, and other prescription-related      issues.
• Submit and manage prior      authorizations for medications through insurance companies and      applicable authorization systems.
• Follow up on pending      prior authorizations and communicate approval, denial, or additional      requirements to appropriate staff and patients.
• Assist patients with      prescription coverage and insurance-related issues.
• Contact insurance      companies and pharmacy benefit managers when additional information or      clarification is required.
• Coordinate with      physicians and clinical staff when prescription clarification, changes,      substitutions, or additional clinical information are needed.
• Process prescription      transfers and communicate with pharmacies as necessary.
• Assist with resolving      rejected prescriptions, pharmacy questions, medication availability      issues, and other prescription-related concerns.
• Obtain and verify      accurate patient, pharmacy, insurance, and prescription information.
• Maintain accurate      documentation of prescription-related communications and activities in the      electronic medical record.
• Monitor outstanding      prescription requests and follow up to ensure issues are appropriately      resolved.
• Communicate with      patients regarding the status of prescription requests and provide      appropriate next steps.
• Escalate clinical      questions, urgent medication concerns, or issues requiring provider review      to the appropriate physician or clinical staff.
• Maintain patient      confidentiality and comply with HIPAA regulations and Solinsky EyeCare      policies.
• Provide professional,      compassionate, and courteous service to patients, pharmacies, physicians,      and coworkers.
• Work collaboratively      with clinical and administrative team members to support efficient patient      care.
• Maintain a high level of      accuracy while managing multiple requests and competing priorities.
• Perform other duties as      assigned to support the needs of the practice.

Qualifications

• Pharmacy Technician      certification preferred; willingness to obtain or maintain certification      may be considered based on experience and position requirements.
• Previous pharmacy,      medical office, ophthalmology, or healthcare experience preferred.
• Experience with      prescription processing and/or prior authorizations strongly preferred.
• Excellent customer      service and communication skills.
• Strong telephone      etiquette and professional written communication skills.
• Comfortable using      electronic medical records, messaging platforms, and computer systems.
• Strong organizational      skills and attention to detail.
• Ability to prioritize      and manage multiple tasks in a fast-paced environment.
• Strong follow-up skills      and the ability to see requests through to completion.
• Ability to work      independently while also functioning effectively as part of a team.
• Ability to communicate      professionally with patients, physicians, clinical staff, pharmacies, and      insurance representatives.
• Ability to maintain      confidentiality and handle sensitive patient information appropriately.

Preferred Skills & Experience

• Experience working in an      ophthalmology or specialty medical practice.
• Familiarity with      medication prior authorizations and insurance requirements.
• Familiarity with      pharmacy benefit managers and prescription coverage requirements.
• Experience working with      electronic medical records and patient messaging platforms.
• Knowledge of      prescription terminology, common pharmacy processes, and insurance      terminology.