Pharmacy Technician Supervisor

JOB SUMMARY:

 At Nevada Heart and Vascular Center (NHVC) the Pharmacy Technician Supervisor, under the direction of the  Nurse Manager and clinic physicians is primarily tasked with ensuring Pharmacy departmental goals are achieved and daily tasks are completed. In this clinical role, the Pharmacy Technician Supervisor will also be responsible for communicating with various members of the patient care team and for the precise interpretation of physician pharmacy orders to ensure the patient receives the highest quality of care. 

MINIMUM QUALIFICATIONS:
 

Education and Experience:

· High school diploma or GED.

· Nevada State Pharmacy Technician license, approved by the Nevada State Board of Pharmacy.

· General computer skills with working knowledge of word processing, spreadsheet, and email applications.

· Detail-oriented with good analytical and organizational skills.

· Outstanding interpersonal skills, with the ability to work cohesively within a team environment.

· Excellent oral and written communication skills to effectively converse with patients, staff, physicians, pharmacists, all levels of management and any outside sources.

· Preferred qualification, but not required:

•  Experience in cardiology practice and familiarity with cardiac medications.
•  Experience using Athena 1 as an EMR (electronic medical record)

ESSENTIAL DUTIES:

• Must follow all policies, procedures, and other directives from administration to include but not limited to OSHA Safety Manual, Corporate Compliance Manual, HIPAA Compliance Manual, Employee Handbook, and departmental policies and procedures. 
• Must be able to arrive at shift/location by scheduled start time, unless approved by management. 
• Oversee the daily operations of the Pharmacy department and Pharmacy Technicians.
• Act as a resource of knowledge, guidance, and leadership for the Pharmacy Technicians. 
• Troubleshoot and escalate problems/areas for improvement within the department to the Nurse Manager as appropriate. 
• Refill patient medication orders in the Electronic Medical Record (EMR) or by fax, precisely as received from the prescribing physician. 
• Submit prior authorizations to insurance companies to ensure drug coverage for the patient.
• Communicate with patients regarding medication refill requests and drug coverage, while maintaining a courteous and professional demeanor. 
• Converse with pharmaceutical representatives, ensuring a competent and polite manner as a representative of NHVC. 
• Respond to fax messages from pharmacies in a timely manner.
• Submit infusion medication documents, patient demographics, laboratory results and patient medical record notes to infusion centers.
• Answer multi-line telephone calls from various outside sources, representatives, and patients. 
• Read and interpret physician orders.
• Accurately review, analyze, and update patient medical records.
• Organize and run Pharmacy staff meetings as necessary. 
• Complete weekly Pharmacy Technician schedule, ensuring adequate staffing.
• Approve uncomplicated time off requests and overtime with notification to the Nurse Manager when requested.
• Edit and adjust errors on staff timecards. Report continued inaccuracies to the Nurse Manager. 
• Manage staff callouts and late arrival texts/calls.
• Attend meetings and training courses as needed. Attend bi-weekly leadership meetings.
• Provide sample medication(s) to patients under the direction of the physician. 
• Willingness to complete other duties as assigned. 

PHYSICAL REQUIREMENTS:

• Pharmacy Technician Supervisor is required to have visual and auditory acuity necessary for communication with other employees, physicians, and patients to meet the business needs of NHVC.  
• Pharmacy Technician Supervisor must be able to see written documentation and be able to speak and hear for communication with employees, physicians, and patients.   
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax machine, and multi-line telephone.  
• Occasional lifting of heavy or awkward items, walking, bending and stretching in a clinical office setting.