Philanthropy Operations Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting, Challenging, and rewarding place to work. Our Vision: No one goes hungry. Our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our Core Values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Donor Services Coordinator is an integral part of the Development department and serves as the initial point of contact for donor inquiries and supports other customer service efforts. This position is responsible for donation processing, donor services, and maintaining the integrity of the donor database, timely donor acknowledgement, exceptional customer service, and special projects as needed.

The Donor Services team provides high-level customer service to both donors and the fundraising team and works closely with the finance team to adhere to Food Bank policy regarding the proper handling of financial and donor information.

ESSENTIAL FUNCTIONS

Gift Processing & Financial Compliance

· Process, code, and acknowledge gifts with a high degree of accuracy and efficiency, adhering to established data standards, internal controls, and timelines.

· Apply working knowledge of gift acceptance, authorization, compliance, and donor intent to ensure complete and auditable gift records.

· Partner closely with the Finance team to support reconciliation of inbound donations and investigate  discrepancies.

· Collaborate with frontline fundraisers to validate gift intent, restrictions, designation, and attribution prior to posting.

Donor Services & Customer Support

· Serve as a primary point of contact for donor inquiries via phone and email, providing timely, professional, and donor-centered support.

· Assist donors with recurring gifts, tribute gifts, account updates, and general giving   questions.

· Ensure timely and accurate donor acknowledgments and stewardship-related communications.

Database Management & Data Integrity

· Maintain the accuracy and integrity of donor records by applying data standards and completing regular data updates and audits.

· Manage and monitor third-party fundraising platforms and system integrations to ensure accurate data flow and issue resolution.

· Support ongoing data cleanup, deduplication, and process improvement initiatives.

Reporting & Operational Support

· Build, run, and interpret standard and ad hoc reports and queries to support fundraising operations and data-informed decision-making.

· Provide operational and data support for fundraising campaigns, events, and cross-functional initiatives.

Document processes and contribute to continuous improvement efforts within Philanthropy Operations.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 QUALIFICATIONS

· 3–5 years of experience in gift processing, data entry, donor services, or database/CRM support.

· Proficiency in Microsoft Word and Excel; comfort working with reports and data tools.

· Experience working with a donor database or CRM system.

· Strong communication, organization, and customer service skills.

· Ability to manage multiple priorities, follow direction, and meet deadlines.

· Highly detail-oriented, technologically capable, and accountable self-starter.

· Commitment to and belief in the mission of the Food Bank of Central & Eastern North Carolina.

Core Competencies:

· Strong attention to detail and sound judgment

· Critical thinking and problem-solving skills

· Ability to learn new systems and processes quickly

· Ability to work independently and collaboratively in a team environment

· Effective time management and prioritization skills

Preferred:

· Associate’s or Bachelor’s degree, or equivalent combination of education and experience

· Experience with Blackbaud Raiser’s Edge NXT

· Prior nonprofit or fundraising operations experience

CONTACTS

· Frequent contact with donors and contributors to the organization.

· Daily contact and interaction with Food Bank administrative staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 10 pounds, and to stoop, crouch, or crawl. The vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

WORKING CONDITIONS

· While performing the responsibilities of the job, the employee is required to work in an office setting.

· Intermittently sitting, standing, stooping, bending or crouching

· The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation, or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS FOR YOU

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans


• Health Spending Accounts + Employer Contributions


• Flexible Spending Accounts


• Paid Time off: including Holidays, Personal, Vacation, and Sick Time


• 403(b) with 5% Match after 90 days


• Paid Parental Leave


• Employee Assistance Program


• 100% Employer paid STD and LTD Insurance


• 100% Employer paid Group Life Insurance


• Voluntary benefits including Accident and Critical Illness


• Business Travel mileage reimbursement