Phone Monitor

Status: Part-Time Hourly                        

FLSA Classification: Non-Exempt

Summary of the Position:  Telephone monitor will contact program participants and/or families on a weekly basis to ensure accuracy of services being provided by YAP (Youth Advocate Programs) staff and to ensure satisfaction of said services. Phone monitor will provide written documentation of feedback provided by program participants and families to the Monitoring Manager and Director of Compliance Risk Management.

Qualifications/Requirements:

• High School Diploma or equivalent required.


• Excellent verbal and written communication skills


• Strong attention to detail and ability to multi-task


• Ability to work independently


• Bilingual (Spanish Speaking) is a plus.

Benefits Available:

• Voluntary Dental


• Voluntary Vision


• UNUM Supplemental Insurance


• Employee Assistance Program


• 403(b) Retirement Savings Plan


• Pet Insurance


• Weekly Pay


• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics