Phone Operator

Front Desk Receptionist

Join our dedicated healthcare team as a Front Desk Receptionist, where your friendly demeanor and organizational skills will play a vital role in delivering exceptional patient care and support. This position offers an opportunity to be the welcoming face of our facility, ensuring smooth daily operations and positive patient experiences.

Key Responsibilities:

- Greet patients and visitors in a professional, friendly, and hospitable manner.

- Perform a variety of clerical duties related to the daily operations of the front office.

- Update and organize patient information within their charts accurately and efficiently.

- Respond to inquiries and requests from staff and patients promptly and professionally.

- Maintain professionalism and excellent customer service at all times with patients, caregivers, and staff.

- Communicate clearly and effectively both on the telephone and during face-to-face interactions.

- Answer a multiline telephone system in a courteous and professional manner.

- Direct calls to appropriate personnel or departments as needed.

- Perform maintenance tasks related to front office operations, including filing, data entry, and other administrative duties.

Skills and Qualifications:

- High school diploma or equivalent required.

- Previous experience in a healthcare or customer service setting preferred.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in using office equipment and computer software, including electronic health records (EHR) systems.

- Ability to maintain professionalism and composure in a fast-paced environment.

- Attention to detail and accuracy in data entry and record keeping.

Employee Benefits

• Vacation Time
• Paid Leave
• Medical, Dental, Vision, Life
• Short-Term & Long-Term Disability
• Retirement plan offered

We foster a collaborative and supportive work environment committed to growth and excellence. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.

Minimum Qualifications:

1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. High School Diploma or equivalency
3. Moderate computer skills required with emphasis on accuracy.
4. Ability to read, write and speak English.  
5. Ability to meet, communicate and work well with patients. Ability to understand medical terminology. Ability to work with physicians, mid-level providers, clinical support staff, administrative staff and front office staff.
6. Ability to handle problem areas and issues and make decisions as required/appropriate. Ability to work independently with little supervision. Ability to work under stress. Must have good organizational skills. 
7. Must be flexible and willing to work evening/overtime/weekends if required/requested.
8. Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of the job: telephone, fax machine, photocopier, personal computer, and calculator.
9. Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.
10. Ability to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands’ security and privacy policies.

Preferred Qualifications:

1. Two (2) plus years of directly related experience.
2. Bi-lingual (English/Spanish/Navajo) language skills.
3. Knowledge of Microsoft programs with the ability to effectively communicate using Outlook.