Phone Operator

Green's Toyota is  seeking a professional and efficient Part-Time Phone Operator to manage our high volume of inbound calls. This crucial role involves answering incoming calls for a busy car dealership, directing callers to the appropriate department or person, and providing basic information. The ideal candidate will have excellent communication skills, a professional phone manner, and the ability to multitask in a fast-paced. environment. 

• Manage a multi-line phone system to answer and route all incoming calls.


• Direct calls to the appropriate internal department, including sales, service, and parts.


• Take accurate messages and relay them to staff members promptly.


• Provide basic information to callers with general inquiries.


• Update internal phone directories and contact lists as needed.


• Maintain a high degree of professionalism and a friendly demeanor on all calls.


• Assist with other administrative and clerical tasks as requested.

• High school diploma or equivalent.


• Previous experience in a phone-based or switchboard operator role is a plus, but not required.


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  Excellent verbal communication and clear speaking skills. 
  


• Strong attention to detail and organizational skills.


• Strong critical thinking skills to quickly assess caller needs and direct them appropriately.


• Ability to learn quickly and adapt to dealership-specific procedures.


• Comfortable working in a small office setting and managing a high volume of calls.


• Does well working alone


• Reliable transportation, reliable and attendance a must


• Must be able to work some Holidays and Weekends. Hours are Monday - Friday 4pm to 8pm and alternating Saturdays 9:30am to 8pm.


• Must pass background check and drug screening

Hours

This is a part-time position with the following schedule:

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  Monday - Friday: 4:00 PM to 8:00 PM

  
  


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  Alternating Saturdays: 9:30 AM to 8:00 PM

  
  


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  Some Holidays - Memorial Day, Labor Day