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Phone Operator

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Number of Applicants

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Job Description - Phone Operator



Green's Toyota is  seeking a professional and efficient Part-Time Phone Operator to manage our high volume of inbound calls. This crucial role involves answering incoming calls for a busy car dealership, directing callers to the appropriate department or person, and providing basic information. The ideal candidate will have excellent communication skills, a professional phone manner, and the ability to multitask in a fast-paced. environment. 



  • Manage a multi-line phone system to answer and route all incoming calls.

  • Direct calls to the appropriate internal department, including sales, service, and parts.

  • Take accurate messages and relay them to staff members promptly.

  • Provide basic information to callers with general inquiries.

  • Update internal phone directories and contact lists as needed.

  • Maintain a high degree of professionalism and a friendly demeanor on all calls.

  • Assist with other administrative and clerical tasks as requested.


Qualifications:


  • High school diploma or equivalent.

  • Previous experience in a phone-based or switchboard operator role is a plus, but not required.


  • Excellent verbal communication and clear speaking skills. 

  • Strong attention to detail and organizational skills.

  • Strong critical thinking skills to quickly assess caller needs and direct them appropriately.

  • Ability to learn quickly and adapt to dealership-specific procedures.

  • Comfortable working in a small office setting and managing a high volume of calls.

  • Does well working alone

  • Reliable transportation, reliable and attendance a must

  • Must be able to work some Holidays and Weekends. Hours are Monday - Friday 4pm to 8pm and alternating Saturdays 9:30am to 8pm.

  • Must pass background check and drug screening


Hours


This is a part-time position with the following schedule:




  • Monday - Friday: 4:00 PM to 8:00 PM




  • Alternating Saturdays: 9:30 AM to 8:00 PM




  • Some Holidays - Memorial Day, Labor Day




 




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