Phone Operator

Phone Operator

Join our dedicated healthcare team as a Phone Operator, where you will play a vital role in delivering exceptional patient service and supporting the smooth operation of our front office. We are committed to creating a welcoming environment for our patients and staff, and we value professionalism, friendliness, and attention to detail in every interaction.

Key Responsibilities:

- Greet patients and visitors in a professional, friendly, and hospitable manner

- Perform clerical duties related to daily front office operations, including updating and organizing patient charts

- Respond to inquiries and requests from patients, caregivers, and staff members promptly and courteously

- Answer a multiline telephone system professionally, directing calls to appropriate personnel

- Maintain accurate and organized patient information within the PM/EHR system

- Support administrative tasks to ensure efficient front office workflow

Skills and Qualifications:

- High school diploma or equivalent required; additional administrative or healthcare-related training preferred

- Excellent communication skills, both verbal and written

- Strong interpersonal skills with a friendly and professional demeanor

- Ability to handle multiple tasks efficiently and accurately

- Proficiency in using electronic health records (EHR) systems and basic office software

- Ability to maintain confidentiality and adhere to privacy regulations

- Previous experience in a healthcare or customer service environment is a plus

Employee Benefits: 

- Vacation Time

- Paid Leave

- Medical, Dental, Vision, Life

- Short-Term & Long-Term Disability

- Accident & Critical Insurance

- Retirement plan offered

We foster a collaborative and supportive work environment that encourages growth and development. Join us to be part of a team dedicated to providing compassionate care and outstanding service to our patients.