Phone Receptionist

Description

Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.

Job Description:

· Promptly answer a high volume of incoming calls in a polite and professional manner

· Act as a liaison between patients and the clinic

· Understand and complete patient requests

· Create new patient accounts and input all relevant information

· Schedule patient appointments appropriately and correctly

· Obtain and input demographic and insurance information

· Ensure calls are positive and patient-focused

· Operate multi-line phone system and direct/transfer calls to other departments as needed

· Use medical software system to document messages and direct to appropriate personnel

· Use sound judgment and handle calls appropriately

· Make outgoing calls as requested

· Maintain patient confidentiality at all times

· Review and analyze reports daily to ensure accuracy

· Other duties assigned as needed

Requirements

· Excellent verbal and written communication

· Ability to effectively communicate on the telephone

· Strong computer skills, including use of medical software

· Thrive in a fast- paced environment

· Superb at multi-tasking

· Attention to detail

· Strong customer service skills