Phone Sales Associate

Phone Sales Associate – Deluxe Med Spa
Brea, CA (On-Site) | Full-Time

About Us

As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported — and that starts with every single phone call.

The Role

We're looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear. This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks. You'll be based primarily at our Brea location (on-site 4+ days/week) while supporting phone operations across multiple Deluxe locations.

This is a great fit for someone who thrives in a fast-paced, client-facing environment, loves the art of the sell, and wants to be part of a growing med spa brand.

Responsibilities

• Answer and manage inbound calls in a timely, professional, and warm manner


• Follow up on missed calls, web inquiries, and leads with urgency — no lead left behind


• Convert prospective clients into booked appointments through consultative phone sales


• Coordinate scheduling and appointment booking across Deluxe locations using practice management software


• Maintain accurate documentation of client interactions, follow-ups, and lead status


• Collaborate with clinic managers and front desk teams across locations to ensure a seamless client handoff


• Track and report on lead volume, conversion rates, and call activity as requested


• Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders

Requirements

• Excellent English communication skills — written and spoken, required


• Proficiency in Mandarin Chinese — written and spoken, strongly preferred


• 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare setting preferred


• Confident, polished phone presence with natural sales instincts


• Strong organizational skills and ability to manage a high volume of calls and follow-ups


• Comfortable working across multiple locations and adapting to different team dynamics


• Proficiency with scheduling or CRM software (Zenoti experience a plus)


• On-site at Brea location minimum 4 days/week


• Available Tuesday–Saturday (no Monday scheduling)

Compensation

• $18–20/hr DOE

Benefits:

• 401(k)


• Health insurance


• Paid time off