Photography Support Specialist

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Job Description

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Company Intro

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

CoStar 

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. 

Learn more about CoStar. 

The Role

Photography Support Specialists play a pivotal role in ensuring seamless coordination between Homes.com and Apartments.com advertising customers and our photography team. The primary focus of this position is to initiate outbound calls to our member agents and facilitate appointment scheduling for our virtual tour creation.

Additionally, Photography Support Specialists will systematically assign appointments to photographers, optimizing routes to enhance efficiency and accommodate as many agents as possible. Strong customer service skills, meticulous attention to detail, and a proactive mindset are essential for success in this role. This role works closely with our clients, sales associates, dispatchers, and management team. This position is based in our Richmond, VA office. 

Responsibilities

• Initiate outbound prospecting activities through phone calls, emails, and text to engage with existing Homes.com and Apartments.com clients to schedule virtual tours.
• Build and maintain relationships with Homes.com and Apartments.com clients through ongoing communication and follow-up to ensure client satisfaction with the products.
• Work closely with dispatchers and photography teams to align efforts and optimize output and reduce low production potential for photographers.
• Maintain accurate and up-to-date records of agent interactions and activities in the CRM system.
• Meet or exceed key performance indicators (KPIs) related to outreach activities and conversion rates.
• Exhibit a proactive 'first call resolution' mindset, ensuring that all member concerns are addressed promptly.
• Coordinate with photographers to assign jobs based on availability and optimize routes for maximum efficiency.
• Communicate with agents and photographers to confirm appointment details and address any scheduling conflicts or changes.

Qualifications

• Bachelor's degree from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• At least 2 years of professional experience.
• Experience working in an outbound calling position for customer service or business development.
• Strong time management skills and very detailed oriented.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication (oral and written) and organizational skills.
• Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications. 
• A proactive and positive attitude, with a commitment to providing exceptional customer service.
• Enjoys working independently and as part of a team.  
• Ability to work some nights and weekends.   
• Evidence of strong academic performance in college.   

Compensation
The Photography Support Specialist position is hourly plus bonus-eligible position. The bonuses are paid on a monthly cycle and are based on your performance against pre-determined performance metrics. We are seeking individuals who thrive in a metrics and performance-based environment and who are driven by bonus incentives to produce great results. 

What's In It For You?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 
• Life, legal, and supplementary insurance 
• Virtual and in person mental health counseling services for individuals and family 

• 401(K) retirement plan with matching contributions 
• Employee stock purchase plan 
• Paid time off 
• Tuition reimbursement 

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing