Physical & Occupational Therapy Authorization Coordinator

Help Patients Access the Therapy They Need

South Florida Orthopaedics & Sports Medicine is seeking a highly organized, detail-oriented Authorization Coordinator to support our growing Physical and Occupational Therapy services. This role is essential to ensuring patients receive timely access to therapy by obtaining insurance authorizations, verifying benefits, and coordinating closely with our clinical and scheduling teams.

If you thrive in a fast-paced healthcare environment, enjoy solving problems, and take pride in providing exceptional service to both patients and coworkers, we'd love to hear from you.

Why Join South Florida Orthopaedics & Sports Medicine?

As one of the Treasure Coast's leading orthopaedic practices, we are committed to delivering outstanding patient care through teamwork, professionalism, and operational excellence. Our therapy services play a vital role in helping patients recover from surgery, injuries, and chronic musculoskeletal conditions.

We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Stable Monday through Friday schedule
• Supportive leadership and collaborative team environment
• Opportunities for continued learning and professional growth

What You'll Do

As the Physical & Occupational Therapy Authorization Coordinator, you will serve as the primary resource for therapy insurance authorizations while helping ensure patients receive uninterrupted care.

Responsibilities include:

• Obtain initial authorizations and re-authorizations for Physical and Occupational Therapy services
• Monitor authorization expirations, visit limits, and payer requirements to prevent interruptions in treatment
• Verify insurance benefits, including deductibles, copayments, coinsurance, and therapy visit limitations
• Respond promptly to urgent and same-day authorization requests
• Submit medical records and supporting documentation required by insurance carriers
• Coordinate peer-to-peer reviews and additional clinical documentation requests when necessary
• Enter authorization and benefit information accurately into NextGen and Clearwave
• Document all authorization activity according to established protocols
• Communicate authorization status clearly and promptly with therapists, schedulers, physicians, and patients
• Notify patients of anticipated financial responsibility when appropriate
• Monitor NextGen work queues and therapy schedules to proactively identify authorization needs
• Coordinate with Billing, Front Desk, and Therapy Services to resolve authorization or benefit issues
• Assist with outside therapy referrals when needed
• Provide backup support for Physical and Occupational Therapy scheduling, including evaluations, rescheduling, and no-show management
• Maintain current knowledge of Medicare, Medicaid, commercial insurance, Workers' Compensation, and automobile insurance authorization requirements
• Maintain compliance with HIPAA and all organizational policies

Our Ideal Candidate

The successful candidate is dependable, highly organized, and enjoys managing multiple priorities in a fast-paced healthcare environment. You understand that obtaining timely authorizations directly impacts patient care and are committed to accuracy, follow-through, and outstanding customer service.

You communicate professionally with patients, insurance companies, providers, and coworkers, remain composed under pressure, 

and take ownership of your work from start to finish. You are proactive, resourceful, and consistently follow through until issues are resolved.

Schedule

• Full-time
• Monday through Friday
• Daytime business hours

Required:

• Experience obtaining medical insurance authorizations in a physician practice, therapy practice, hospital, or other healthcare setting
• Strong understanding of insurance benefits, authorization processes, and payer requirements
• Experience working with electronic medical records and practice management systems (NextGen preferred)
• Excellent organizational skills with exceptional attention to detail
• Strong computer and data entry skills
• Outstanding verbal and written communication skills
• Ability to manage multiple priorities while meeting deadlines
• Experience providing exceptional customer service in a patient-facing or healthcare support role
• Demonstrated reliability, professionalism, and strong work ethic

Preferred:

• Experience with Physical Therapy and Occupational Therapy authorizations
• Experience with Medicare, Medicaid, Workers' Compensation, automobile insurance, and commercial payers
• Experience using Clearwave and NextGen
• Knowledge of rehabilitation scheduling workflows

 Physical Requirements

• Primarily sedentary work requiring prolonged periods of sitting while working at a computer and communicating with insurance carriers, patients, and staff.
• Frequent walking between the business office and the Physical and Occupational Therapy clinic to collaborate with therapists, address authorization questions, and support patient scheduling.
• Frequent use of computers, telephones, and other standard office equipment.
• Occasional standing, bending, reaching, and carrying files or office materials up to 25 pounds.
• Ability to effectively communicate in person, by telephone, and electronically with patients, providers, therapists, and insurance representatives throughout the workday.If you're looking for an opportunity where your attention to detail, organizational skills, and commitment to excellent patient service truly make a difference, we encourage you to apply and become part of our Therapy Services team.