Physical Therapy Receptionist

The Physical Therapy Receptionist is responsible for greeting and processing patients for admission into the Physical Therapy center.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Schedule patient appointments
• Verify and pre-certify insurance benefits; build insurance cases
• Coordinate meetings and schedules
• Clean rooms and help with patient care
• Make callbacks to patients
• Keep up with daily supplies (braces, etc.)
• Accept co-pays from patients and issue receipt
• Obtain ABN forms, when needed

MINIMUM REQUIREMENTS

• High School Diploma or equivalent
• One (1) year of related experience and/or training

PREFERRED

• Experience in a medical office setting

KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of the healthcare industry and Physical Therapy
• Proficient in Microsoft Office (Word, Excel, Outlook), internet software and electronic medical records (EMR)
• Effective communication, both oral and written
• Ability to comprehend and interpret verbal orders and direction
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Establishes effective working relationships among team members
• Ability to provide excellent customer service during difficult or emotional situations
• Ability to manage workflow and prioritize demands
• High level of confidentiality and discretion

PHYSICAL REQUIREMENTS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing these responsibilities the employee is required to talk and hear. The employee is required to sit for long periods of time, often stand and walk, and have the capability for occasional overhead and low reaching. The employee may occasionally lift and/or move up to 10 pounds, will need to reach with arms and be able to manipulate keys on a keyboard or operate a touchscreen. Visual acuity to use a touchscreen device, and auditory capacity for phone and close conversation with others is required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work area is fully equipped, well lit and ventilated. The noise level in the work environment is usually moderate. Interaction with others is constant and interruptive.