Physician Liaison

Classification (FLSA Status)
Exempt

Summary/Objective

A Physician Liaison/Community Health Education Coordinator (CHEC) is responsible for fostering and maintaining relationships with healthcare providers and their staff, acting as a liaison between those offices and USDH practice locations, increasing awareness of USDH’s GI services, and ensuring a seamless process to enhance community health and patient care.

Essential Functions

• Identify key contacts at healthcare providers, visit/contact, and educate them about the capabilities, providers, services offered by USDH. 
• Facilitate laddered introductions between providers, site supervisors, and staff; and help build those relationships
• Travel to and conduct visits and any needed service recovery with healthcare providers and clinical staff; address questions and concerns
• Provide contact names and any procedural/process information
• Build relationships between 1) USDH GIs and their divisions and 2) healthcare providers. Build laddered relationships between office managers and site supervisors as well.
• Instill confidence that referring to USDH will be a positive experience for the the provider and their patient
• Increase provider (internal and external) satisfaction
• Troubleshoot current coordination of care processes and build any needed new processes for patient care,, including emergency contacts for urgent cases
• Provide education on 45+ colonoscopies, the difference between screening and diagnostic colonoscopies, how colonoscopies work, etc. and general preventive GI care.
• ID and suggest other proactive ways to keep in front of healthcare providers, in-person and through outreach, education, referral forms, handouts, etc., to also include events attendance, sponsorships, lunch and learns, talks at healthcare provider conferences, etc. etc.
• ID market and competitive pressures
• Connect with healthcare providers and hospital medical staff offices to keep abreast of provider changes in the market

Competencies

• Excellent customer service, relationship-building, and problem-solving skills.
• Working knowledge of medical terminology, medications, & ICD-10 codes. 
• Ability to work consultatively with practice managers, physicians, and clinical staff.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None 

Work Environment

This position may be located in the suburbs of Philadelphia, or at the individual office location based on the needs of the practice. 

Physical Demands

• Sitting for long periods of time. 
• Repetitive hand movement due to extended computer use.
• Extensive phone and computer usage. 

Position Type/Expected Hours of Work
This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

This is a 100% travel position. Initially in the PA and DE areas. Geography may be expanded in the future. Reliable transportation is required.

OSHA Exposure Level

Low risk, no expectation of exposure to blood/body fluids.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience

Healthcare background and/or experience. Specialty provider experience a plus.

Minimum of a bachelor's degree and significant experience in the health care or pharmaceutical sales field

Nursing credentials preferred