Pick up and Delivery Coordinator

Looking for a role that blends organization, customer service, and a fast-paced environment with strong earning potential and growth opportunities? There’s never been a better time to join the automotive industry. We take pride in being transparent, professional, and customer-focused in everything we do.

No prior experience is required. Individuals with backgrounds in retail, hospitality, call centers, scheduling, or administrative support are strongly encouraged to apply.

This is a great opportunity for someone who enjoys staying organized, multitasking, and helping customers have a smooth and positive experience. Top performers have strong earning potential, and there is room for advancement for those who are motivated, dependable, and eager to learn.

WE OFFER:
Competitive pay with growth potential
Medical, Dental, Vision
Life and Disability Insurance
401(k)
Paid Vacation
Bonus Incentives & Performance Contests
Career Advancement (we promote from within)
Supportive team environment

RESPONSIBILITIES:
Schedule and manage mobile service/ service appointments for customers in an efficient and timely manner

Coordinate vehicle pick-up and delivery services for customers as needed

Communicate clearly with customers regarding appointment status, updates, and follow-ups
Maintain accurate records of appointments, notes, and customer requests
Work closely with service advisors, sales, and management teams to ensure smooth workflow
Provide excellent customer service through phone, email, and in-person interactions
Confirm appointments, reschedule when necessary, and reduce no-shows through proactive communication
Assist with general administrative and organizational tasks as needed

REQUIREMENTS:
Strong organizational and multitasking skills
Excellent communication and customer service skills
Reliable attendance and strong work ethic
Ability to stay calm and professional in a fast-paced environment
Positive attitude and team-oriented mindset
Basic computer and phone system proficiency
Detail-oriented with strong follow-up skills
Ability to learn quickly and adapt to changing priorities

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development. 

At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.