Pierre Ford of Seattle Call Center Representative

Automotive BDC representative

Job description

Job Summary:
We are seeking a Business Development Center Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, providing information about products and services, and supporting the sales team to drive business growth.

Duties:

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers


• Set appointments


• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings


• Provide superior customer service and achieve highest degree of customer satisfaction


• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements


• Meet specified monthly targets and goals


• Direct customers to product information resources, including those available on the internet


• Check email frequently and respond to inquiries immediately


• Deliver inquiries/messages intended for other sales personnel and departments promptly


• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Qualifications:
- Strong communication skills with the ability to effectively communicate with customers
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency in math and retail math for pricing and inventory control
- Upselling skills to promote additional products or services
- Multilingual abilities are advantageous for diverse customer interactions.
Join our team and be part of a dynamic environment where your skills will contribute to the growth of our business!

Job Type: Full-time

Pay: Pay: $43,200.00 - $54,000.00 per year ($20.76) per hour plus bonuses)

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Holidays


• Monday to Friday


• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Seattle, WA 98125 (Required)

Work Location: In person