Planner / Customer Service

About the Role:

A Customer Service / Planner is responsible for the day-to-day management of assigned customer accounts, including processing customer purchase orders, researching, and providing status updates on open orders, and handling product returns. Will also work closely with the Sales Engineers associated with the territories and accounts assigned. To plan and ensure that all products are manufactured at the right time to meet the customers' schedule, requirements, and demand.

Responsibilities:

• To sensibly plan all TSS Pawling customer orders as per the requested delivery date, bearing in mind tooling, manpower, and machine resource constraints.


• To amend/cancel orders as per order fluctuations to maintain a constant WIP (work in process) level.


• Any significant future change in material consumption is to be flagged.


• Highlight the need for any new or additional tooling requirements for the Manufacturing Support functions.


• Manage ‘hands-on’ any urgent parts and take all necessary action so that the parts are ready for shipment in time.


• Review arrears and partial shipments continuously and issue a re-plan accordingly.


• Acknowledge customer delivery dates to be in line with customers’ requested dates and achieve an OTD of 95%.


• Input all incoming customer orders within 24 hours of receipt for the assigned Value Stream.


• Advise the customer beforehand of any production delays that cause the acknowledgment date to be missed.


• Generate return authorizations and process repair or replacement orders.


• Run daily invoicing.

Education and Qualifications:

• High School Degree or equivalent.  Some college preferred.


• AIP Certification in lieu of experience in Planning


• Five years of planning and/or customer service experience in a manufacturing environment required. Prefer experience with a custom, build to order manufacturing environment.


• ERP Experience


• Strong verbal and written communication skills


• Ability to multitask and stay organized

PPE Requirements:

• Safety Glasses to be worn at all times when on the production floor


• Safety Shoes to be worn at all times when on the production floor


• Must wear appropriate PPE for all work activities performed; varies based work

Benefits:

• Medical, dental, vision, and disability benefits


• Healthcare and dependent care FSA and HSA programs


• Bonus/incentive opportunity


• Paid Time Off


• Paid Parental Leave


• Reward and recognition programs


• Training and development


• 401(k) retirement savings plan with company match


• Tuition reimbursement


• Company Paid Life Insurance: Employee / Spouse / Child


• Supplemental Disability and Life Plans available


• Employee Assistance Program (EAP)

Pay range and compensation package:

$60,000-$65,000 depending on experience

ITAR Statement

This position requires the use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)