Platform Engineer

As a Senior Platform Engineer at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms.

As a Senior Platform Engineer your role is to lead efforts and be responsible for both uplifting and maintaining our client’s evolving technology platforms, infrastructure, applications, and technology controls.

As a Senior Platform Engineer, the role will include both oversight for production operations of systems, as well as development/engineering of solutions to maximize system reliability & automation. You’ll work with a global team responsible for end-customer-facing, business-critical applications. You will partner with Infrastructure, SRE, and Development teams to identify issues and improve system reliability.

Your Responsibilities

• Coaching and mentoring fellow team members


• Handle deployments to AWS and Kubernetes platforms


• Provide support for the AWS and Kubernetes platforms, focusing on the customer-facing applications the team supports


• Manage mobile applications in the App and Play stores, including deployments


• Automate deployment processes and develop and refine infrastructure as code


• Work with a global team to ensure high availability and scalability within the platform


• Collaborate with SREs to resolve platform-related issues


• Use Splunk and similar tools to monitor and troubleshoot platform issues


• Handle content delivery by utilizing contentful templates

Qualifications

• Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer


• Superb written and oral communication skills


• Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog


• Experience with AWS, Kubernetes, and/or OpenShift


• Background in DevOps practices – Exposure to how pipelines are setup and how to debug issues if any error occurs as part of deployment


• Scripting experience with Python, Node.js, or TypeScript


• Good debugging skills to dig deep and figure out the root cause of the problem in quick turnaround time


• Experience with disaster recovery, business continuity planning, Linux, and shell scripting


• Possess a “Can Do” attitude, with a view to moving the business forward


• Demonstrated skill and passion for operational excellence and solution delivery


• Experience in applying compliance requirements, industry best practices, and external knowledge

Preferred Qualifications

• A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field


• Consulting experience


• Deep background working in an Agile methodology


• Knowledge of cloud-native application architecture design patterns


• Proven ability to assist in leading small to medium-sized teams


• ITIL Foundation certification


• AWS, Azure, or GCP certifications