Play with Dogs and be a Leader - BOTH LOCATIONS

HIRING FOR BOTH LOCATIONS

Job Summary

The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator.

Essential Duties & Responsibilities

Staff Supervision & Leadership

• Lead by example; participate in all operational tasks regularly.


• Conduct daily team huddles and ensure open, respectful communication.


• Provide coaching, training, and performance feedback in accordance with BFFE policies.


• Enforce company procedures and initiate disciplinary action as necessary.


• Support onboarding and ongoing training using the BFFE training checklist.


• Monitor staff interaction with dogs; provide daily feedback (~15–20 minutes per group).

Animal Care & Safety

• Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming.


• Administer medications and follow veterinary instructions as directed.


• Oversee dog evaluations, group placements, and documentation of behavior or health issues.


• Maintain accurate logs: health, behavior, transition lists, and training referrals.


• Liaise with pet owners on behavioral updates or concerns.

Facility & Operational Oversight

• Maintain cleanliness and ensure compliance with sanitation protocols.


• Monitor and report maintenance or equipment issues.


• Support inventory management and coordinate with vendors or service providers.


• Verify physical dog counts against system records throughout the day.


• Collaborate on process improvements with management.

Administrative Duties

• Complete shift reports, behavior/health logs, and staff checklists.


• Prepare daily group setups and communicate scheduling needs.


• Contribute to client-facing materials such as photos, report cards and social media updates.

Requirements

• Must be able to stand, walk, bend, and move continuously for most of the shift.


• Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks.


• Exposure to outdoor weather conditions for 6 or more hours per day year-round.


• Regular exposure to wet or humid conditions and strong odors associated with animal care.


• Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels.


• Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes.


• Use of tool such as shovels, brooms, mops and sanitation equipment is required.

• Operate electronic systems (PC/mobile) to manage records and scheduling.


• Perform housekeeping and kennel sanitation duties.


• Communicate clearly and professionally with coworkers and pet parents.


• Participate in resort operations across various workstations.


• Travel between location or to veterinary appointments as needed.

Education & Experience

• High school diploma or GED required.


• Minimum 6-months professional dog care experience preferred.


• Team Lead experience helpful.


• Strong communication, time management, multitasking, and customer service skills.


• Valid driver's license, insurance and reliable transportation.