Player Dev Casino Host

Duties and Responsibilities

• Meets and greets guests on the casino floor, providing excellent guest service 


• Establishes and maintains relationships with high value players to generate revenue 


• Provides solutions to guest issues, concerns, and complaints


• Efficiently responds to high value guest requests and follows up in a timely matter


• Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage


• Provides complimentaries to venues on property based on standard guidelines established by department 


• Provides accommodations to partner hotels and coordinates transportation requests 


• Provides and updates current contact information 


• Upsells current in house promotions to qualifying guests


• Identifies qualifying guests and authorizes the promotion to higher tier status 


• Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction


• Conducts weekly telemarketing to inactive guests to drive revenue 


• Achieves daily contact quotas provided by Player Development management


• Attends weekly team meetings 


• Other duties assigned 

Education/Experience

• High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum two years’ experience in sales, customer service, casino host or marketing role.

Qualification Requirements

• Excellent communication and organization skills required.


• Must be a self-starter, motivated, professional, versatile and responsible.


• Must be able to work any shift, including nights, weekends and holidays.


• Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.


• Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.


• Must be able to operate mobile applications.


• Must be at least 21 years of age.