Player Dev Executive Casino Host

Duties and Responsibilities:

• Provides support to Casino Hosts and Senior Hosts


• Assists Credit Department with credit applications and marker payments


• Authorizes complimentaries outside of standard guidelines


• Responsible for updating standard operating procedures with new or existing changes


• Attends Development and Training classes provided to further develop knowledge in management skills


• Attends monthly Player Development Executive Meeting


• Responsible for training and development of new Senior Hosts and Casino Hosts to include guest service standards and standard operating procedures for account-related transactions


• Provides feedback and mentors newer team members


• Assists Player Development management with special assignments


• Assists Senior Hosts and Casino Hosts in problem-solving and decision-making


• Assists in planning, organizing and filling VIP Events


• Participates in the execution of VIP Events to ensure guest service standards are met


• Attends off-site events with goal of developing and enhancing relationships with VIP guests


• Maintains relationships with Hosted Players assigned


• Processes and determines monthly incentives for high value guests


• Meets and greets guests on the casino floor, providing excellent guest service


• Establishes and maintains relationships with high value players to generate revenue


• Provides solutions to guest issues, concerns, and complaints


• Efficiently responds to high value guest requests and follows up in a timely matter


• Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage


• Provides complimentaries to venues on property based on standard guidelines established by department


• Authorizes complimentaries outside of standard guidelines, based on guest’s level of play


• Provides accommodations to partner hotels and coordinates transportation requests


• Provides and updates current contact information


• Upsells current in house promotions to qualifying guests


• Identifies qualifying guests and authorizes the promotion to higher tier status


• Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction


• Conducts weekly telemarketing to inactive guests to drive revenue


• Achieves daily contact quotas provided by Player Development management


• Attends weekly team meetingsOther duties assigned

• High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum four years’ experience in sales, customer service, casino host or marketing role.


• Excellent communication and organization skills required.


• Must be a self-starter, motivated, professional, versatile and responsible.


• Must be able to work any shift, including nights, weekends and holidays.


• Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.


• Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.


• Must be able to operate mobile applications.


• Must be at least 21 years of age.