C

Player Relations Associate

icon building Company : Citypickle
icon briefcase Job Type : Full Time

Number of Applicants

 : 

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Job Description - Player Relations Associate

CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations.

 


Location: CityPickle Times Square


Compensation: $20/hour


Hours: Up to 40 hours per week


Start Date: February 1, 2026 (Club opening mid-February) 


 


Position Overview:


We are seeking a spirited Player Relations Associate at our new flagship Times Square location. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players.


Responsibilities:



  • Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.

  • Respond to customer service inquiries.

  • Facilitate equipment rentals.

  • Maintain the Pro Shop; sell merchandise, restock inventory, overall organization.

  • Handle credit card transactions.

  • Provide basic information about programming and/or direct to someone who can.

  • Help keep the courts, cafe, and surrounding areas orderly.

  • Aid the players and coaches if something is needed on the courts.

  • Support Assistant Managers and General Manager with other miscellaneous tasks as needed.


Skills & Qualifications:



  • Friendly, trustworthy, and reliable person with exceptional customer service skills.

  • Flexible schedule availability, including weekends and evenings

    • Club operating hours:

      • Monday - Friday: 6:00am - 11:00pm

      • Saturday - Sunday: 7:00am - 10:00pm





  • Comfortable using POS systems, iPads/laptops, and other technology

  • Strong multitasker able to “wear many hats” in a fast-paced environment

  • Demonstrates integrity, credibility, and dedication to CityPickle’s mission

  • Past experience in a customer service role is preferred

  • Pickleball experience highly preferred



 

CityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.

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