Job Description - Player Services Cashier

Description

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS. 



Responsibilities


  • Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing. 





  • Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests. 





  • Enroll guests into the rewards program and issue membership cards. 





  • Conduct entry-level player evaluations and make outbound calls as needed. 





  • Verify and distribute payments for jackpots and special payouts. 





  • Maintain accurate records of all transactions. 





  • Handle guest requests, disputes, and complaints professionally. 





  • Safeguard company assets and reconcile daily transactions. 





  • Maintain a clean and organized work area. 





  • Adhere to all company policies and procedures. 




Qualifications


  • High School Diploma or GED. 





  • One year of cash handling or customer service experience preferred. 





  • Excellent customer service and communication skills. 





  • Strong interpersonal and communication skills. 





  • Ability to perform basic mathematical computations accurately. 





  • Knowledge of casino games and property amenities. 





  • Ability to learn and explain gaming promotions. 





  • Ability to work in a fast-paced and often demanding environment. 





  • Ability to work independently and as part of a team. 





  • Ability to stand for extended periods and lift up to 50 pounds. 





  • Flexibility to work varied shifts, including weekends and holidays. 





  • Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise. 





  • Ability to obtain and maintain licensing by the appropriate gaming authority. 





  • Must have and maintain a valid driver's license. 




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