As a Player Services Representative, you will be the face of guest interaction on the casino floor. You’ll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment.
Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately
Assist guests in locating specific machines and denominations
Perform minor machine repairs (e.g., clearing jams, resolving tilts)
Promote a fun, friendly, and welcoming atmosphere for guests
Maintain cleanliness and organization of gaming areas
Respond promptly to machine service lights and guest needs
Stay informed on current promotions, events, and property amenities
Monitor for underage gaming and report concerns to supervisors
Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun
High School Diploma or GED required
Minimum 6 months of related experience or equivalent combination of education and experience
Strong customer service and cash handling skills
Proficient in basic computer operations
Detail-oriented with ability to complete federal and state forms accurately
Ability to stand and walk for extended periods (7+ hours/day)
Comfortable working in smoke-filled and noisy environments
Capable of lifting up to 25 lbs and performing moderate physical tasks
Must obtain and maintain licensing from the appropriate gaming authority
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