Player Services Supervisor (Graveyard shift)

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Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Supervises others while delivering exceptional guest service while meeting guest Slot Ticket Redemption, Chip Redemption, Check Cashing and Player Services.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls to safeguard the company’s assets.
• Ensures compliance with Gaming Regulations and other Federal/State agencies
• Assists in monitoring business demands and makes necessary scheduling and staffing adjustments.
• Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees.
• Promotes superior Guest service to both Internal and External Guests.
• Establishes and maintains positive working relationships with all departments.
• Handles guest service and employee related issues with composure and professionalism
• Assumes the responsibilities of the Cage Shift Manager in his/her absence.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• Basic computer input skills.
• Previous money-handling experience.
• Ability to stand for extended periods of time.
• Outstanding organizational skills required as well as strong written and verbal skills.
• Must demonstrate strong attention to detail and high degree of accuracy.
• Must be able lift, push, pull up to 40 lbs.
• Must be able to work various shifts and flexible hours.
• Must be capable of interacting with the public in a highly professional and positive manner.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

Starting at:

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