Player Support Representative

We are the interactive arm of Boyd Gaming, a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. We offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone). Throughout the US and Canada, we offer online sports betting and casino gaming.

Our strength is our relentless focus on high quality, high functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

We are hiring a Player Support Representative.

The position is based out of Pleasantville, NJ. You should have the ability to work from this office. We will not be able to assist in relocation however candidates not currently in the area may still be considered.

Responsibilities

Job Description

• Delivers best in class experiences to our ResortsCasino.com and MoheganSunCasino.com player database.


• Responsible for answering basic questions for players such as account balances and promotional offer details to more challenging questions such as deposit and withdrawal inquiries, website and phone app navigation, and account setup and security protections.


• Understands and can clearly explain all current and recently passed promotional offers.


• Ability to learn and have a high level of knowledge regarding how the website and app function.


• Ability to read, understand and explain basic financial transactional histories including depositing, wagering, win/loss and withdrawals.


• Basic understanding of multiple operating systems, including Mac/PC, iOS and Android.


• Level of comfort to develop relationships with customers over the phone, chat and email.


• Level of comfort to multitask and successfully hold multiple chat conversations at the same time.


• Anticipate player ‘next needs’ and be able to assist them before they request assistance.


• Willing and able to collaborate with colleagues to resolve problems and escalate situations to the management team’s attention, as necessary.


• Promotes positive public relations.


• Performs other duties as assigned.

Requirements:

• High School Diploma, or equivalent.


• Excellent command of the English language, both written and verbally.


• Ability to speak multiple languages, a plus.


• Basic proficiency in Microsoft Office and/or Google Suite products.


• Minimum of 1-year experience in a high volume, fast paced contact center.


• Scheduling flexibility a must, to include nights, weekends, holidays, and as needed to accommodate the 24-7 operation.


• Must have or be able to obtain a Casino Employee Registration from the New Jersey Division of Gaming Enforcement. May be required to obtain additional state licenses, in the future.
  

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Job Type: Full-time

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible schedule


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Referral program


• Vision insurance

Work Location: Onsite in Pleasantville, NJ 08232

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• Monday to Friday
  


• Evening shift 4PM - Midnight


• Weekends as needed


• Holidays

Experience:

• Player Support Rep: 1 year (Required)

Shift availability:

• Evening Shift 4PM - Midnight

Ability to Commute:

• Pleasantville, NJ 08232 (Required)

Ability to Relocate:

• Pleasantville, NJ 08232: Relocate before starting work (Required)

Work Location: Onsite in Pleasantville, NJ 08232